Our clients appreciate our practical approach to problem solving and the fact that we will go the extra mile to get the job done, never compromising on quality. We deliver exceptional results through our combination of sound engineering principles, rigorous controls and highly skilled staff.
Our environment blends experience with youthful exuberance to faci...
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Role Overview
- Join us in building exceptional, modern software. We are seeking a Senior .NET Developer who thrives on designing and delivering robust, scalable, and elegant solutions. In this role, you will contribute to architectural decisions, solve complex technical challenges, and collaborate with high-performing engineering teams to deliver impactful software.
Key Responsibilities
- Design, develop, and maintain high-quality software solutions using modern .NET technologies
- Contribute to architectural design and system-level decision-making
- Build clean, maintainable, and scalable backend and full-stack applications
- Collaborate with cross-functional teams to ensure successful project delivery
- Conduct code reviews and uphold engineering best practices
- Troubleshoot issues, optimize systems, and improve performance
- Stay up to date with modern development practices and emerging technologies
Requirements
Essential Skills & Experience
- 6 + years of professional software development experience
- Strong proficiency in C# and .NET Core / .NET 6+
- Solid Front End Software Development in Angular or other languages
- Solid experience building Web APIs and RESTful services
- Hands-on experience with Entity Framework Core and SQL/NoSQL databases
- Experience designing microservices and distributed systems
- Exposure to cloud platforms (Azure or AWS)
- Familiarity with DevOps practices and CI/CD pipelines
- Strong understanding of SOLID principles, Clean Architecture, and Domain-Driven Design (DDD)
- Front-end experience with React or Angular
- Experience with containerization tools (Docker, Kubernetes)
- Knowledge of event-driven architectures
- Strong problem-solving and communication skills
Desirable Skills & Experience
- Experience working across multiple industries or enterprise environments
- Exposure to advanced cloud-native architectures
- Relevant certifications in Microsoft, AWS, or DevOps disciplines
Qualifications
- Relevant tertiary qualification in Computer Science, Software Engineering, or equivalent practical experience
Behavioural Competencies
- Passion for building high-quality software
- Strong ownership and accountability
- Detail-oriented with a focus on delivery excellence
- Proactive mindset and commitment to continuous learning
- Excellent teamwork and interpersonal skills
What We Offer
- Flexible hybrid working model
- Supportive environment with mentorship and professional growth
- Exposure to diverse industries and modern technologies
- Collaborative, innovative engineering culture
- Clear career progression opportunities
- Opportunity to work on meaningful, high-quality software projects
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Role Overview
- Our sister company, Synthesis Software Technologies, is seeking a Senior Project Manager who is responsible for the successful delivery of assigned projects, ensuring they are completed on time, within budget, within scope, and to the required quality standards. The role exists to drive delivery excellence, maintain strong customer and stakeholder relationships, manage project risks and finances, and contribute to the continuous improvement of project management practices within the PMO. The Senior Project Manager plays a key role in ensuring successful project outcomes while supporting organisational growth, operational efficiency, and customer satisfaction.
Key Responsibilities
- Oversee assigned projects to ensure delivery within scope, budget, timeline, and quality standards.
- Identify, manage, and mitigate project risks, issues, dependencies, and resource challenges.
- Ensure compliance with project governance, legal, regulatory, and industry standards.
- Manage project budgets, financial performance, forecasting, reporting, and change control processes.
- Build and maintain strong customer relationships, acting as a trusted advisor and escalation point where required.
- Participate in pre-sales and sales enablement activities to support successful project initiation and delivery.
- Lead, mentor, and develop multidisciplinary project teams while fostering collaboration and continuous improvement.
- Contribute to the enhancement of PMO methodologies, tools, reporting, and delivery best practices.
- Collaborate closely with Finance, Technology, Shared Services, Product, and Professional Services teams to ensure successful delivery outcomes.
- Ensure accurate project reporting, timesheet approvals, utilisation tracking, and performance monitoring.
Requirements
Essential Skills & Experience
- Proven experience managing multiple projects through the full project lifecycle.
- Strong project governance, risk management, and stakeholder management experience.
- Demonstrated ability to deliver projects successfully within scope, budget, and agreed timelines.
- Financial management experience, including budgeting, forecasting, cost control, and financial reporting.
- Experience managing customer relationships and driving high levels of customer satisfaction.
- Strong understanding of project management methodologies, frameworks, and best practices.
- Experience working within cross-functional teams and complex stakeholder environments.
- Ability to identify and resolve delivery, resource, financial, and operational risks.
- Excellent communication, facilitation, negotiation, and reporting skills.
- Experience mentoring and developing project team members.
Desirable Skills & Experience
- Experience contributing to PMO strategy, delivery frameworks, and process improvement initiatives.
- Exposure to professional services or technology delivery environments.
- Experience supporting pre-sales engagements and solution delivery planning.
- Experience with project portfolio management, resource utilisation reporting, and delivery metrics.
- Participation in professional project management communities or industry networks.
- Project management certifications such as PMP, PRINCE2, Agile, Scrum, or equivalent.
Qualifications
- Relevant degree, diploma, or equivalent practical experience.
- Professional Project Management certification would be advantageous.
Behavioural Competencies
- Strong leadership and team development capability.
- Excellent communication and stakeholder engagement skills.
- Customer-focused with a commitment to service excellence.
- Strong analytical thinking and problem-solving ability.
- Financial and commercial awareness.
- Ability to influence and collaborate across multiple teams and levels of the organisation.
- High level of accountability and ownership.
- Adaptability and resilience in a fast-paced environment.
- Continuous improvement mindset with a focus on delivery excellence.
- Strong organisational, planning, and prioritisation skills.
What We Offer
- Opportunity to lead strategic and high-impact projects.
- Exposure to a diverse range of customers, technologies, and business challenges.
- Collaborative and supportive team environment.
- Ongoing professional development and career growth opportunities.
- Opportunity to contribute to the evolution of project management excellence within the organisation.
- Meaningful work that directly contributes to customer success and business growth.
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- We are looking for an experienced, commercially driven Senior Product Manager to lead the strategy, development, and optimisation of innovative payment solutions. This role is ideal for someone passionate about shaping the future of payments, with deep expertise in card acquiring.
About the Role
- As Senior Product Manager, you will take ownership of the payments product portfolio—driving strategic direction, innovation, and commercial success. You’ll work cross-functionally to deliver scalable, customer-centric solutions that enable growth and enhance user experience.
Key Responsibilities
- Define and execute the payments product roadmap and strategy
- Identify market trends, customer needs, and new opportunities within the payments space
- Lead end-to-end product lifecycle management (ideation to commercialisation)
- Drive product innovation, launches, and ecosystem growth
- Translate business needs into commercially viable payment solutions
- Collaborate with internal teams (tech, operations, sales) to ensure successful delivery
- Oversee product performance, testing, optimisation, and reporting
- Lead and mentor product team members
Key Requirements
- Bachelor’s degree in Business, IT, or related field (postgraduate advantageous)
- Minimum 8 years’ experience in product, innovation, or strategy within fintech, banking, or payments
- Extensive and proven experience in card acquiring (ESSENTIAL), including:
- Card-present (POS) and card-not-present (e-commerce) environments
- Acquiring transaction processing and payment flows
- Strong understanding of the payments ecosystem and industry trends
- Demonstrated success delivering commercially impactful solutions
- Experience with product lifecycle management, go-to-market strategy, and revenue optimisation
- Familiarity with Agile methodologies (Scrum, Kanban, JIRA)
What We’re Looking For
- Strategic thinker with a strong customer focus
- Strong commercial acumen and results-driven mindset
- Exceptional stakeholder management and communication skills
- Ability to thrive in a fast-paced, high-performance environment
- Strong analytical and problem-solving capability
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Role Overview
- We are seeking a highly motivated and entrepreneurial Product Engineer to join our Product Incubation team. This role is designed for engineers who want to do more than write code—they want to shape product direction, solve meaningful problems, and take ownership from concept to launch. The successful candidate will combine strong engineering expertise, product thinking, and commercial awareness to build innovative products from first principles. Working in an environment of high trust and ambiguity, you will be responsible for transforming ideas into scalable, customer-centric solutions that drive business value.
Key Responsibilities
- Own product challenges end-to-end, from discovery and ideation through to deployment and iteration.
- Design, build, and launch new products from concept to market.
- Contribute to product vision, strategy, and roadmap decisions.
- Build full-stack solutions across frontend, backend, APIs, and infrastructure as required.
- Make technology decisions based on customer needs, business objectives, and technical best practices.
- Design and develop scalable, reliable, and maintainable production-grade systems.
- Work closely with stakeholders to define problems, validate assumptions, and deliver impactful outcomes.
- Incorporate AI-assisted development tools and agentic workflows to improve engineering efficiency and innovation.
- Continuously iterate products based on customer feedback, data insights, and business priorities.
- Contribute to a culture of ownership, experimentation, high standards, and continuous learning.
Requirements
Essential Skills & Experience
- Proven experience as a Software Engineer, Product Engineer, Full-Stack Engineer, or similar role.
- Strong foundation in computer science fundamentals, including data structures, algorithms, and system design.
- Experience designing and building scalable, production-grade applications and services.
- Proficiency across multiple technology stacks, programming languages, and frameworks.
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Demonstrated ability to work across frontend, backend, APIs, databases, and infrastructure.
- Strong product mindset with experience taking products from concept through launch and iteration.
- Ability to define solutions, not just execute requirements.
- Strong understanding of user needs, workflows, and customer experience principles.
- Experience making engineering decisions informed by business and commercial objectives.
- Ability to operate effectively in ambiguous environments with limited direction.
- Strong problem-solving, prioritisation, and decision-making skills.
- Experience using AI-assisted development tools such as GitHub Copilot, Claude, Codex, or similar technologies.
- Proven ability to deliver high-quality solutions with a strong bias toward execution and outcomes.
Desirable Skills & Experience
- Experience working in startup, incubation, innovation, or venture-building environments.
- Exposure to product metrics, growth initiatives, revenue optimisation, or commercial product development.
- Experience launching 0-to-1 products and validating new product concepts.
- Familiarity with Agile methodologies and modern software delivery practices.
- Experience working closely with product, design, customer success, or support teams.
- Knowledge of emerging AI technologies, agentic systems, and AI-first development practices.
- Experience mentoring engineers or leading small product development teams.
Qualifications
- Bachelor's Degree in Computer Science, Software Engineering, Information Systems, or a related field.
- Equivalent practical experience building and launching successful software products will be considered.
- Relevant certifications in cloud technologies, software engineering, or AI technologies will be advantageous.
Behavioural Competencies
- Strong ownership mentality and accountability for outcomes.
- Entrepreneurial and proactive approach to problem-solving.
- Comfortable working in highly ambiguous and fast-changing environments.
- Excellent communication and collaboration skills.
- Customer-focused with strong empathy for users and their challenges.
- Commercially aware and able to balance speed, quality, cost, and impact.
- Curious, adaptable, and committed to continuous learning.
- Humble, receptive to feedback, and team-oriented.
- Demonstrates initiative and self-direction.
- Thinks strategically while maintaining attention to implementation detail.
- Operates with urgency, resilience, and a strong delivery mindset.
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Role Overview
- The Senior Cloud Engineer – Google Cloud Platform (GCP) is responsible for designing, implementing, and managing scalable, secure, and high-performing cloud infrastructure solutions within Google Cloud environments. The role works closely with development, operations, and security teams to ensure the reliability, scalability, optimisation, and operational excellence of cloud-based platforms and services. The successful candidate will drive cloud engineering best practices, automation, infrastructure-as-code adoption, and continuous improvement across modern cloud-native environments.
Key Responsibilities
- Design and implement scalable, reliable, and secure cloud architectures on Google Cloud Platform (GCP).
- Manage and optimise cloud infrastructure to ensure high availability, scalability, and performance.
- Develop automation scripts and tooling to streamline cloud operations and improve operational efficiency.
- Implement and maintain infrastructure-as-code (IaC) solutions using Terraform.
- Apply cloud security best practices and ensure compliance with industry standards and regulatory requirements.
- Configure and maintain monitoring, alerting, and optimisation practices across cloud environments.
- Collaborate with development, operations, and security teams to integrate cloud solutions into broader system architectures.
- Provide advanced troubleshooting and support for cloud infrastructure and operational incidents.
- Implement and support CI/CD pipelines and automated deployment practices, preferably using GitHub Actions.
- Drive continuous improvement initiatives across cloud engineering, automation, and operational practices.
- Mentor and support junior engineers and contribute to technical knowledge-sharing initiatives.
Essential Skills & Experience
- Minimum 3 years’ experience in cloud engineering or cloud infrastructure roles.
- At least 2 years’ hands-on experience working with Google Cloud Platform (GCP).
- Strong experience with GCP services including Compute Engine, Kubernetes Engine (GKE), Cloud Storage, BigQuery, Cloud Functions, and Pub/Sub.
- Hands-on experience with Terraform and infrastructure-as-code methodologies.
- Strong scripting and automation skills using Python, Bash, or similar languages.
- Experience implementing and supporting CI/CD pipelines and deployment automation.
- Strong understanding of cloud networking, architecture, and security principles.
- Experience applying cloud security best practices and compliance frameworks.
- Strong troubleshooting, analytical, and problem-solving capabilities.
- Strong communication and collaboration skills within cross-functional teams.
- Experience mentoring or guiding junior engineers.
Desirable Skills & Experience
- Experience managing and integrating multi-cloud environments.
- Exposure to big data technologies and tooling within GCP ecosystems.
- Experience tuning and optimising cloud platform performance.
- Exposure to Kubernetes administration and container orchestration best practices.
- Experience supporting enterprise-scale cloud environments.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
- Advanced postgraduate qualification would be advantageous.
- GCP Professional Cloud Architect certification or similar cloud certifications are highly desirable.
Behavioural Competencies
- Strong analytical and problem-solving mindset.
- Excellent collaboration and stakeholder engagement skills.
- Ability to adapt quickly to emerging technologies and evolving cloud practices.
- Strong leadership and mentoring abilities.
- High attention to detail and commitment to operational excellence.
- Proactive and continuous improvement mindset.
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Job Description
- We are seeking a Calypso Developer to design, develop and support solutions within the Calypso trading platform. The ideal candidate will have strong technical expertise in Calypso, a solid understanding of capital markets, and the ability to deliver high-quality solutions aligned to business and regulatory requirements.
Key Responsibilities
- Design, develop, and implement enhancements within the Calypso platform.
- Configure and customize Calypso modules including Front Office, Middle Office, and Back Office functionalities.
- Develop and maintain Calypso workflows, scheduled tasks, reports, and interfaces.
- Integrate Calypso with internal and external systems using APIs, messaging frameworks, and file-based integrations.
- Perform system upgrades, patches, and environment maintenance.
- Troubleshoot and resolve production issues, ensuring system stability and performance.
- Collaborate with business analysts, traders, and stakeholders to gather and translate requirements into technical solutions.
- Participate in system testing, including unit, integration, and user acceptance testing (UAT).
- Ensure compliance with regulatory and risk management requirements.
- Maintain technical documentation and adhere to development best practices.
Required skills & experience
- Proven experience working with the Calypso trading platform.
- Strong programming skills in Java
- Experience with Calypso APIs, customization, and configuration
- Understanding of financial products (e.g., REST/SOAP, messaging systems)
- Strong analytical and problem-solving skills
- Ability to work independently and within a team environment.
Candidate requirements & Preferred qualifications
- Experience with Calypso upgrades and system migrations.
- Knowledge of cloud platforms (AWS, Azure, or GCP).
- Exposure to Agile methodologies.
- Understanding of risk management and regulatory frameworks.
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Endpoint Security Management
- Design, implement and manage Microsoft Intune security configurations across Windows, macOS, iOS and Android devices.
- Develop and maintain:
- Compliance Policies
- Configuration Profiles
- Endpoint Security Policies
- Security Baselines
- Device Restrictions
- App Protection Policies (MAM)
- Ensure endpoint security controls remain aligned to Microsoft security best practices, CIS benchmarks and organisational standards.
- Continuously review and optimise endpoint security configurations to reduce risk and improve user experience.
Intune & Device Management
- Administer Microsoft Intune as the primary endpoint management platform.
- Drive adoption of modern endpoint management capabilities and cloud-native device management practices.
- Support co-management strategies between Intune and SCCM/MECM.
- Lead workload transitions from on-premise management solutions to Intune where appropriate.
- Maintain device lifecycle security standards across enrolment, compliance, monitoring and decommissioning processes.
SCCM/MECM Administration
- Manage SCCM/MECM environments supporting:
- Patch deployment
- Software distribution
- Endpoint configuration management
- Compliance reporting
- Ensure timely deployment of security updates and critical patches.
- Support patch governance and vulnerability remediation initiatives.
- Collaborate with infrastructure and EUC teams to improve endpoint management maturity.
BYOD Security Governance
- Design and implement BYOD security frameworks that balance corporate security requirements with user convenience.
- Configure and manage:
- App Protection Policies (MAM)
- MAM without MDM
- Device enrolment controls
- Conditional Access device requirements
- Corporate application access controls
- Ensure corporate data remains protected on personal devices through appropriate security controls and data separation mechanisms.
- Review BYOD adoption and security posture regularly and recommend improvements where necessary.
Endpoint Protection & Hardening
- Configure and optimise Microsoft Defender for Endpoint security capabilities including:
- Endpoint Detection and Response (EDR)
- Antivirus
- Attack Surface Reduction (ASR)
- Threat and Vulnerability Management
- Automated Investigation and Remediation
- Implement and maintain endpoint hardening standards using:
- BitLocker
- Windows Security Baselines
- Firewall Policies
- Device Control Policies
- CIS Benchmarks
- Monitor emerging endpoint risks and recommend mitigation strategies.
Compliance Monitoring & Risk Reduction
- Monitor device health, compliance status and security posture across the endpoint estate.
- Investigate and remediate non-compliant devices in collaboration with EUC and Service Desk teams.
- Support vulnerability management and patch compliance initiatives.
- Develop reporting and dashboards to track endpoint security performance and trends.
Incident Response & Security Operations
- Provide technical support during endpoint security incidents.
- Perform endpoint containment activities including:
- Device isolation
- Investigation support
- Forensic artefact collection
- Malware remediation
- Work closely with Security Operations Centre (SOC) teams during investigations and recovery activities.
- Assist in identifying root causes and implementing preventative measures.
Zero Trust Enablement
- Support the organisation's Zero Trust security strategy by integrating endpoint compliance with identity and access controls.
- Collaborate with IAM and security engineering teams to align Conditional Access policies with device trust signals.
- Ensure device compliance data is effectively leveraged to strengthen access control decisions.
- Contribute to broader cloud and modern workplace security initiatives.
Decision-Making Authority
The successful candidate will:
- Implement and manage endpoint security configurations within delegated authority.
- Recommend security baselines, compliance controls and BYOD security requirements.
- Escalate high-risk devices, unresolved security issues and persistent non-compliance concerns to cyber leadership.
- Influence endpoint security standards and best practices across the organisation.
Essential Skills & Experience
Technical Experience
- Minimum 5-8 years' experience in endpoint security, endpoint management or modern workplace security engineering.
- Strong hands-on experience administering Microsoft Intune in enterprise environments.
- Experience managing SCCM/MECM and co-managed endpoint environments.
- Extensive experience implementing Microsoft Defender for Endpoint security controls.
- Proven experience managing BYOD and mobile device security frameworks.
- Experience with Windows, macOS, iOS and Android device management and security.
- Strong understanding of endpoint hardening, patch management and vulnerability remediation.
Security & Governance Knowledge
- Knowledge of:
- Zero Trust security principles
- CIS Benchmarks
- Microsoft Security Baselines
- Device compliance frameworks
- Endpoint risk management
- Data protection controls
- Understanding of Conditional Access, identity-driven security and device trust concepts.
- Experience supporting audits, compliance reviews and security assessments.
Professional Skills
- Strong troubleshooting and problem-solving capabilities.
- Excellent stakeholder engagement and communication skills.
- Ability to work effectively with EUC, Service Desk and Security Operations teams.
- Strong attention to detail and commitment to security best practice.
- Ability to prioritise work effectively within a fast-paced environment.
Preferred Qualifications
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
- CompTIA Security+
- CISSP, CISM or equivalent security certification advantageous
Core Technologies
Endpoint Management
- Microsoft Intune
- Endpoint Security Policies
- Compliance Policies
- Configuration Profiles
- App Protection Policies (MAM)
Endpoint Protection
- Microsoft Defender for Endpoint
- Endpoint Detection and Response (EDR)
- Antivirus
- Attack Surface Reduction (ASR)
- Threat & Vulnerability Management
Legacy & Co-Management Platforms
- SCCM / MECM
- Software Deployment
- Patch Management
- Co-Management
Device Hardening & Compliance
- BitLocker
- Windows Security Baselines
- CIS Benchmarks
- Device Compliance Policies
- Firewall Management
BYOD Security
- Mobile Application Management (MAM)
- MAM without MDM
- BYOD Conditional Access
- Corporate Data Protection Controls
Identity Integration
- Microsoft Entra ID
- Device Registration
- Hybrid Azure AD Join
- Conditional Access Integration
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About the Role
- We are seeking an experienced Identity & Access Management (IAM) Security Engineer to lead the design, implementation and ongoing enhancement of identity security controls across our Microsoft ecosystem and integrated business platforms.
- This role is responsible for securing digital identities, enforcing Zero Trust access principles, governing privileged access, and ensuring strong authentication controls across the organisation. The successful candidate will act as the technical authority for identity security, partnering with infrastructure, application, cloud and cybersecurity teams to reduce identity-related risk while supporting business agility.
- The position plays a critical role in maintaining regulatory compliance, supporting audit requirements, and ensuring identity and access controls align with organisational and Group cybersecurity standards.
Key Responsibilities
Identity Security Engineering
- Design, implement and manage identity security controls across Microsoft Entra ID and integrated platforms.
- Develop and maintain secure identity architectures that support Zero Trust security principles.
- Configure and optimise identity security controls to minimise the risk of unauthorised access and credential compromise.
- Ensure identity services are aligned with organisational security standards, regulatory requirements and industry best practices.
Conditional Access & Authentication Security
Design, implement and manage Conditional Access policies that balance security, risk mitigation and user experience.
Configure and enforce Multi-Factor Authentication (MFA) controls across the organisation.
Implement phishing-resistant authentication methods where appropriate, including:
FIDO2 Security Keys
Passwordless Authentication
Microsoft Authenticator
Identify and eliminate reliance on legacy authentication protocols.
Manage Self-Service Password Reset (SSPR) and authentication security controls.
Identity Protection & Threat Monitoring
- Configure and maintain Microsoft Entra Identity Protection policies.
- Monitor and respond to identity-related threats and suspicious activity, including:
- Risky users
- Risky sign-ins
- Impossible travel detections
- Unusual MFA activity
- Credential compromise indicators
- Privileged account anomalies
- Investigate and support remediation of high-risk identity events.
- Collaborate with Security Operations and incident response teams during investigations involving identity compromise.
Privileged Access Management
- Administer and optimise Microsoft Privileged Identity Management (PIM).
- Implement least-privilege access models across administrative functions and critical business systems.
- Define privileged access governance standards and approval workflows.
- Reduce standing administrative privileges through Just-In-Time (JIT) access controls.
- Monitor privileged access usage and investigate anomalous administrative activities.
Access Governance & Compliance
- Lead periodic user access reviews and privileged access attestations.
- Coordinate remediation of:
- Dormant accounts
- Orphaned accounts
- Excessive privileges
- Segregation of duties conflicts
- Ensure identity governance processes produce audit-ready evidence.
- Support internal and external audits relating to identity and access controls.
- Maintain policies, standards and operational procedures related to IAM security.
Identity Lifecycle Security
- Support Joiner, Mover and Leaver (JML) processes by designing secure identity governance controls and automation standards.
- Collaborate with HR, IT Operations and Application Owners to strengthen identity lifecycle security controls.
- Validate that access provisioning and deprovisioning processes operate effectively and within established service levels.
- Identify opportunities for identity process automation and risk reduction.
Federation, SSO & External Identity Security
- Support the secure implementation of:
- Single Sign-On (SSO)
- Federation services
- Business partner integrations
- Vendor and external identity access
- Review identity integrations for security risks and compliance requirements.
- Configure and secure authentication protocols including:
- SAML
- OAuth 2.0
- OpenID Connect (OIDC)
- Ensure third-party access models align with organisational security standards.
Reporting & Governance
- Define, monitor and report key IAM security metrics, including:
- MFA adoption and coverage
- Privileged access coverage
- Time-to-deprovision
- Legacy authentication exposure
- Orphaned account volumes
- Access review completion rates
- Provide regular reporting to security leadership, audit and governance stakeholders.
- Support compliance and risk management initiatives through effective security reporting and evidence management.
Collaboration & Stakeholder Engagement
- Partner with the Intune, EUC & BYOD Security Engineer to align identity controls with endpoint trust and device compliance requirements.
- Collaborate with the Senior Microsoft Cloud & Platform Security Lead to support broader Microsoft security strategies.
- Work closely with infrastructure, cloud, application and governance teams to ensure identity security requirements are embedded within projects and operational processes.
- Act as a trusted advisor on identity security best practices across the organisation.
- Decision-Making Authority
The successful candidate will:
- Implement and manage Conditional Access policies, MFA controls and PIM configurations within delegated authority.
- Recommend identity security improvements, governance processes and access control enhancements.
- Escalate material identity risks, governance failures and non-compliant access practices to cybersecurity leadership.
- Validate that IAM controls meet regulatory, audit and organisational evidence requirements.
- Influence identity security standards and access governance practices across the business.
Essential Skills & Experience
Technical Experience
- Minimum 5-8 years' experience in Identity & Access Management, Identity Security or Cyber Security Engineering.
- Strong hands-on experience with Microsoft Entra ID (Azure AD) in enterprise environments.
- Extensive experience implementing:
- Conditional Access
- Multi-Factor Authentication (MFA)
- Identity Protection
- Privileged Identity Management (PIM)
- Access Reviews
- Entitlement Management
- Experience designing and supporting Zero Trust identity architectures.
- Strong understanding of authentication, authorisation and identity federation technologies.
- Experience supporting hybrid identity environments incorporating Active Directory and Entra ID.
Security & Governance Knowledge
- Strong understanding of:
- Zero Trust Architecture
- Least Privilege Access
- Segregation of Duties
- Identity Governance & Administration (IGA)
- Privileged Access Management (PAM)
- Access Certification Processes
- Regulatory and Audit Requirements
- Experience supporting internal audits, compliance assessments and control reviews.
Professional Skills
- Strong analytical, troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management capabilities.
- Ability to engage effectively with technical and non-technical audiences.
- Strong attention to detail and governance discipline.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Cybersecurity Architect Expert (SC-100)
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
- CISSP, CISM, CRISC or equivalent security certification
- Certified Identity and Access Manager (CIAM) or equivalent IAM qualification advantageous
Core Technologies
Identity Platform
- Microsoft Entra ID (Azure AD)
- Conditional Access
- Identity Protection
- Entra ID RBAC
Privileged Access Management
- Privileged Identity Management (PIM)
- Administrative Role Governance
- Just-In-Time (JIT) Access
Authentication & Credential Security
- Microsoft Authenticator
- FIDO2 Security Keys
- Passwordless Authentication
- Multi-Factor Authentication (MFA)
- Self-Service Password Reset (SSPR)
- Legacy Authentication Blocking
Access Governance
- Access Reviews
- Entitlement Management
- Role-Based Access Control (RBAC)
- Segregation of Duties Controls
Hybrid Identity
- Active Directory
- Microsoft Entra Connect
- Hybrid Azure AD Join
Federation & Application Access
- SAML
- OAuth 2.0
- OpenID Connect (OIDC)
- Single Sign-On (SSO)
- External Identity Integrations
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Role Overview
- We are seeking an experienced Managed Operations Support Manager to lead and continuously improve our Managed Operations support function. This is a hands-on leadership role responsible for ensuring effective 24x7 support operations, exceptional customer communication, strong ITSM governance, and consistent service delivery.
- The successful candidate will oversee support team performance, ticket management, incident response, quality assurance, capacity planning, and operational excellence. Working closely with Service Managers, technical engineers, DevOps, and cloud teams, the role is critical in ensuring customer issues are resolved efficiently while driving continual improvement across people, processes, and technology.
Key Responsibilities
- Lead the day-to-day operation of the Managed Operations support function, including workforce planning, shift management, workload distribution, and after-hours escalation readiness.
- Own and govern the Freshservice ITSM platform, ensuring effective ticket management, SLA adherence, workflow optimisation, and process compliance.
- Drive ticket quality assurance standards, customer communication excellence, and continuous service improvements.
- Coordinate major incident response, escalation management, root cause analysis, and problem management activities.
- Monitor and report on operational performance metrics, including SLA achievement, backlog management, customer satisfaction, and team productivity.
- Oversee operational readiness and onboarding of new customers, services, and workloads into the support environment.
- Lead knowledge management, automation initiatives, and shift-left strategies to improve first-contact resolution and operational efficiency.
- Collaborate with cross-functional teams, vendors, and stakeholders to ensure effective service delivery and customer success.
- Ensure compliance with governance, risk, security, and audit requirements across support operations.
Requirements
Essential Skills & Experience
- Minimum of 5 years' experience in IT service management, technical support, service desk operations, or IT operations.
- Minimum of 3 years' experience leading or managing a support, service desk, or operations team.
- Proven experience operating within a 24x7 support environment, including shift and escalation management.
- Strong experience with ITSM platforms, particularly Freshservice or equivalent service management tools.
- Demonstrated expertise in ticket governance, workload management, service reporting, quality assurance, and continual improvement initiatives.
- Strong understanding of incident management, problem management, service delivery, and customer support best practices.
- Ability to lead teams, manage competing priorities, and make data-driven operational decisions.
- Excellent stakeholder management, communication, and customer engagement skills.
Desirable Skills & Experience
- Experience within a Managed Services Provider (MSP) or multi-customer support environment.
- Exposure to cloud operations, DevOps support models, monitoring platforms, and operational tooling.
- Experience implementing workflow automation and AI-driven service management capabilities.
- Knowledge of service readiness assessments, operational onboarding, and support transition processes.
- AWS, Microsoft Azure, or Google Cloud certifications.
- Advanced ITIL certifications.
Qualifications
- Relevant Diploma or Bachelor's Degree in Information Technology, Computer Science, Service Management, or a related field.
- ITIL 4 Foundation Certification (required).
- Freshservice administration or configuration experience (or equivalent ITSM platform expertise).
Behavioural Competencies
- Strong leadership and people management abilities.
- Excellent communication and customer-facing skills.
- Problem-solving and analytical thinking.
- High attention to detail and commitment to quality.
- Data-driven decision-making capability.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Strong collaboration and relationship-building skills.
- Continuous improvement and automation mindset.
- Accountability, ownership, and sound judgement.
Method of Application
Use the link(s) below to apply on company website.
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