With more than 380,000 customers-including 100 of the Fortune 100-and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data center-fr...
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Hands-on operational support for issues escalated to the development team by the front line operations teams.
Monitoring of operational support slack channels and health dashboards.
Providing insightful troubleshooting and optimal solutions based on a deep understanding of the product.
Being able to discern when to escalate to subject matter experts
Supporting various operations teams within Oracle using Iaas in multiple cloud and engineered systems offerings.
Designing, developing and modifying platform and tooling code, integrating, refining and optimizing processes and tooling related to automation, diagnostics, analysis, continuous deployment and reporting.
Developing intimate knowledge of the core product by diving into the code to the degree of being able to be make product code contributions.
Performing root cause analysis on production incidents for correction of error purposes.
Developing and documenting best practice system behavior and recipes for cookbook style documentation.
Requirements
BS in Computer Science or equivalent a plus
Excellent Linux system administration skills and familiarity with Linux (5 years + experience)
Demonstrable advanced coding experience with scripting languages such as Python, Perl, shell, etc
Experience with source code version control systems such as Git
Strong networking skills with a solid knowledge of Internet Protocols and tools
Comfortable with continuous deployment process tools such as Hudson or Jenkins
Experience with distributed systems that scale well
Participated in teams that have had a collaborative approach to systems architecture as well a high bar for quality and performance
Experience with metrics acquisition and analysis, including log processing and regular expression programming
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