Trainer Application Support at Accenture

Job description

OVERALL PURPOSE OF JOB:

• To present training to users on all Basic Accounting System (BAS) functional areas in order to enable them to use the system effectively. BAS is a custom-built accounting system developed by Accenture and used by all National and Provincial Government Departments;
• The role encompasses facilitation and material development; and 
• The role will also involve constant evaluation of the training cycle.

KEY OUTPUTS:

• Manage and set up repositories such as knowledge base (Wiki, FAQ Portal), LMS, knowledge exchange etc.
• Provide guidance and support to internal & external clients on appropriate training content and duration for training audiences, as needed
• Provide classroom training and fulfill other training assignments as needed (Secondary Function)
• Provide Total LMS administrative assistance and expert consultation on Total LMS including interacting
• Facilitate knowledge transfer by answering questions, guiding to knowledge resources, clarifying knowledge requests and involving Subject Matter Experts (SMEs) if necessary
• Promote knowledge sharing across the teams and project
• Support internal or external client requirements to implement training programs
• Prepare, organize and conduct or participate in knowledge exchange sessions with internal and external stakeholders and Subject Matter Experts (SMEs)
• Develop creative strategies, methodologies and tools to facilitate the assessment of individual and team learning and the measurement of progress in achieving outcomes
• Mentor and coach trainers or SMEs on how to deliver the curriculum and the training
• Conduct audience and needs analysis to confirm appropriateness of learning outcomes
• Identify learning-related issues such as content sequencing, flow of information and relevancy of media
• Evaluate materials to ensure that learning outcomes have been met and appropriately satisfy knowledge gaps
• Create and perform test plan, lead course usability, testing and implementation of corrective actions
• Identify detailed learning outcomes for each course based on business drivers and performance goals; map course content to appropriate learning outcomes
• Create and implement learning delivery performance criteria and evaluate the results from on project perspective impact on the learning strategy and communicate

Administration Responsibilities:

• Weekly administrative duties need to be performed:
• completion of client attendance register;
• turnaround accurately reflecting hours worked; and
• Status report to supervisor.
• Bi-monthly administrative duties need to be performed:
• Time report reflecting hours worked.
• Responsible to provide Training Team Leader with latest training statistics

Supervision Responsibilities:

 No supervision of resources is required.

OTHER FEATURES OF THE JOB (e.g., location, traveling, shift hours, etc.):

• Overtime when required (must be pre-approved);
• Open plan office;
• Based in Centurion/ Erasmuskloof; and
• Travelling to other sites or provinces when required.

COMPETENCIES:

•  LMS Configuration (Moodle Practitioner)
• Content Development skills
• Strong problem solving ability.
• Probing and good listening skills.
• Ability to work independently, without constant supervision.
• Good interpersonal skills. Must be able to build professional relationships with client and user community.
• Time management skills
• PC literate and experience in MS products (Word, Excel and PowerPoint)
• Presentation and facilitation skills.

 EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

Advantageous:

• Education & training qualification.
• At least one to two years finance experience;

Essential:

• 3-5 years’ experience in setting up and maintaining an LMS preferably Moodle
• 2-4 years’ digital Content Development
• 2-4 years’ facilitation experience.