Service Manager at WesBank February, 2018

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- Service Manager at WesBank
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Posted: Feb 20, 2018

Deadline: Not specified
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WesBank has changed and evolved over four decades to become the leading destination for individuals and businesses who need expert advice on asset finance. Today, WesBank focuses on putting customers first, offering innovative, tailor-made finance solutions, and providing quality service to all clients based on their needs. WesBank's history of innovations i...
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Service Manager
- Job Type Full Time
- Qualification Bachelors
- Experience None
- Location
- Job Field
Job Description

The Service Manager coordinates Test Analysts' test efforts with regards to test processes, progress, reporting and customer relationships. The incumbent manages the test environment, provides reports and distributes the workload within the team.

Requirements:
- Production of SLA and KPI related metrics
- Maintains and implements test plans
- Monitor and Report Service Level achievements
- Collect Service Level Metric data
- Monitor Service Metrics
- Identify potential and actual Service Beaches
- Evaluate performance against SLA
- Identify service issues
Investigate problem issues
- Support stakeholders, customers and key users in SLM process related cases
- SDLC methodologies
- Five years IT testing experience - preferably coming from a Financial Services environment
Qualifications:

Testing certification - ISTQB
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Method of Application

Interested and qualified? Go to WesBank on www.firstrandjobs.mobi to apply

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Service Manager at WesBank

Service Manager

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