Receptionist at Indwe Risk Services

Job description

To receive walk-in and telephonic clients while maintaining a professional, efficient and personal first impression to all Indwe stakeholders.

• Financial Services Sector
• South African Regulatory framework of insurance / brokerage industry
• Competitive environment
• Customer Focus
• Service Excellence

CUSTOMERS

• External Clients
• Suppliers (Insurers)
• Internal customers: Indwe divisions and departments

Minimum Requirements
Education

• Matric
• Certificate in Office Administration an advantage

Experience

• 5 years’ experience as a receptionist in a professional establishment.

Skills

• Computer Literacy
• Communication
• Filing
• Time management
• Planning and organizing
• Listening
• Building the brand

Knowledge

• Basic Administration
• Indwe’s mission, vision and values
• Indwe policies and Procedures
• An overview of the organizational structure and the basic difference between personal lines and commercial insurance

Personal Attributes

• Assertiveness
• Interpersonal effectiveness
• Service excellence
• Ability to effectively adapt to change
• Engage Diversity
• Organisational Awareness
• Attention to detail
• Self motivated
• Committed
• Frontline appearance
• Professionalism
• Ability to work under pressure
• Work according to set policies and procedures
• Empathetic to clients and ensure that their queries are attended to by following up and checking with internal service providers.

Key Performance Area

• Answer calls promptly and professionally
• Accurately direct calls once answered
• Ensure message is taken if receiver of call is unavailable
• Forward accurate message promptly to the correct person
• Walk-in clients - make the correct referrals
• Offer refreshments if required
• Test lines/switchboard daily
• Attend to Switchboard / Telkom breakdown problems
• Ensure tidiness as well as user friendly and welcoming reception environment
• Ensure that the reception area is neat, presentable and comfortable
• Ensure that there is reading material (magazines/ newspaper)
• Assist with administrative duties
• Prepare, record and dispatch mail daily
• Assist with scanning of documentation
• Bank any cheques received immediately – forward proof to Finance Department
• Pay all outstanding accounts timeously/accurately.
• Control and reimburse petty cash 
• Assist staff promptly with any computer/network problems and queries
• Order and control stationery, promotional items and groceries
• Professionally type documents as and when requested
• Assist with claims duties
• Perform ad hoc tasks as and when required