IT Support Technician at RAM Hand to Hand Couriers

Job description

An exciting opportunity exists for an IT Support Technician to join RAM Hand to Hand Couriers at the Company's regional office in Bellville South Cape Town.  We are looking for an energetic individual who wants to work in a well respected and established Company. You will be working with a national team of fellow experienced IT staff. If you are looking to work for a Technology driven Company with all the support systems you would require and a well experienced management team and staff, then this is the company for you! Why wait? Apply now!

JOB PURPOSE

• To provide end users with first line support and maintenance within the
• organization's computing environment.
• Responsible for resolving support requests as well as meeting customer
• satisfaction and continuous service delivery demands.
• The correct candidate will use this position to continue to learn and grow.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Grade 12  (Senior Certificate)
• A+
• MCDST (Microsoft Certified Desktop Service Technician)
• At least 2 (two) years' experince working as an IT Support technician
• Valid Code 8 Driver's Licence
• MUST have own vehicle 

WORKING HOURS

• Monday to Friday
• 08:00 t0 17:00
• Standby on a rotational basis (to be discussed at interview) 

KEY RESPONSIBILITIES

• IT Support staff work in a dynamic, fast‐paced environment which provides services over the phone, through e‐mail, remote or in person.
• Assist all users with any logged IT related incident when called upon
• Install, configure, maintain, diagnose, troubleshoot and repair hardware and software on desktops, laptops and peripherals such
• as phones, printers, scanners, external drives and other related hardware
• Perform basic computer wired and wireless network troubleshooting
• Take ownership of incidents and provide permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary.
• Accurately record, update and document requests using the IT service desk system.
• Up to date asset management of all software and hardware
• Arrange for and/or prepares equipment for shipping/receiving
• Ensuring all Helpdesk calls are attended to and resolved correctly within the agreed SLA timeframe
• Participate in the on‐call rotation 24x7 and planned maintenance activities after hours and on weekends
• Email account administration, i.e.: account creation, modification and deletion on Exchange 2013
• User account administration, i.e.: account creation, modification, deletion and password resets on Active Directory
• Anti‐Virus administration, i.e.: installing, troubleshooting, reporting and cleaning of infected devices
• Follow policies and procedures for change, problem, and incident management

KEY SKILLS & COMPETENCIES

• To perform the job successfully, the applicant should demonstrate the following competencies and skills
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Maintain excellent verbal and written communication skills that is coherent, grammatically correct, effective and professional with the ability to communicate effectively with technical and nontechnical colleagues at all levels in the organisation
• Be a highly motivated team player with the skills and ability to manage changing priorities
• Excellent technical knowledge of desktops, laptops, mobile devices and peripherals
• Working technical knowledge of current protocols, operating systems and standards
• Software and Hardware Troubleshooting
• Able to work independently and take ownership of job responsibilities with minimal oversight
• Be very organised and have a structured approach to completion of tasks with a strong focus on attention to detail and accuracy
• Ability to use initiative
• Function effectively under pressure and meet deadlines
• Customer focused
• Strong problem solving skills
• Ability to interact with Senior Management
• Willing to learn from fellow Team Members
• Complies with all company policies and procedures
• Participates in the implementation and support of IT‐related policies
• Keeps work areas neat, organised and secure

REMUNERATION RANGE PER ANNUM: R144 000 to R216 000