IT Manager at Hire Resolve

Job Description

• A laboratory and operations-focused environment is looking for an experienced Information Technology Manager to oversee IT infrastructure, LIMS administration, systems integration, user support, and IT team management across a fast-paced operational environment. This role requires someone technically strong, hands-on, and comfortable with an on-call / 24-7 support environment when required.

Requirements:

• Relevant IT qualification
• 5+ years’ experience in IT Support, Systems Administration, or IT Management
• Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
• Experience with Pastel, Payspace, or similar payroll/accounting systems advantageous
• Strong troubleshooting and systems integration experience
• Experience managing hardware, software, networks, and user support
• Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
• Strong understanding of IT security, compliance, and data integrity
• Experience managing or mentoring IT teams
• Excellent communication and stakeholder management skills
• Comfortable working in an on-call support environment when required

Key Responsibilities:

LIMS & Systems Administration

• Act as primary administrator and SME for LIMS and integrated company systems
• Configure and maintain master data, permissions, workflows, and system settings
• Manage user access, security roles, and system configurations
• Support laboratory staff with troubleshooting and workflow issues
• Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
• Install and configure operating systems, drivers, and business applications

Systems Integration & Technical Support

• Configure and maintain interfaces between LIMS and laboratory instruments
• Troubleshoot connectivity, interface, and data transfer issues
• Work with vendors and internal teams on integrations and upgrades
• Resolve hardware, software, network, and application-related issues
• Provide remote, telephonic, and onsite support to users
• Maintain troubleshooting documentation and support logs
• Drive systems optimisation and operational efficiencies

Data Management & Reporting

• Monitor and maintain data integrity within systems
• Assist with QC processes and compliance reporting
• Generate operational and analytical reports from LIMS and business systems
• Ensure proper data archiving and retention procedures
• Maintain IT asset registers, software licensing, and maintenance schedules

Training & Documentation

• Train users on LIMS functionality, IT systems, and best practices
• Develop SOPs, troubleshooting guides, and technical documentation
• Conduct onboarding and systems orientation for staff
• Promote IT security awareness and efficient system usage

Projects & Continuous Improvement

• Lead or participate in system upgrades, implementations, and integrations
• Conduct system testing and rollout support
• Identify opportunities for automation and process improvement
• Collaborate with operational teams to improve workflows and efficiencies

Compliance & Leadership

• Ensure systems comply with regulatory and security standards
• Support audits related to systems and data integrity
• Enforce IT security and confidentiality protocols
• Manage and support the internal IT team
• Oversee IT operations and escalations within the business environment

Tech Stack / Environment:

• LIMS Systems
• Windows Environment
• Networking & Hardware Support
• ERP / Payroll Systems (Pastel, Payspace advantageous)
• System Integrations & Interfaces
• Remote Support Tools
• Data Reporting & Documentation
• IT Security & Access Management