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American International Group (AIG) was founded in 1919, we're a leading insurance company serving commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. But we&rsq...
Job description
Position Description
The Contact Centre Relationship manager will be responsible for overseeing key functions such as Contact Centre Management and Optimisation, achievement of service level agreements with action plans to remedy non-performance, drive efficiency in capacity planning, business partner and vendor management, Implement controls and management of risks, and adherence to audit requirements.
Position Requirements
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Experience
Leadership Skills
SKILLS AND COMPETENCIES / LEVELS
Technical Skills And Expertise
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