Logistics Assistant at IGT

Job description
Description

Tasks

• Processing of and responding to customer inquires, orders and quotes, enter in the database accordingly within the terms and conditions applicable.
• Monitor and coordinate the progress of quotes and orders whilst ensuring agreed delivery times are met within the terms and conditions.
• Generating of shipping and invoice paperwork for all orders approved and to be send.
• Schedule and arrange shipment of subsequent orders, including tracking and tracing and follow up if required
• Provide shipment information and details to customers upon availability.
• If applicable keeping control of backorders and expedite in order to deliver in a timely manner, whilst keeping the customers informed.
• Verify and approve parts freight invoices, where applicable invoice to customers
• Maintaining and reporting of value contracts in accordance with the terms and conditions
• Adequate follow up on customers complaints and issues in order to resolve timely and commercially.
• Accurate and retrievable filing of all customer related documentation and correspondence.
• Creation and maintenance of part item masters and pricing ,for customer orders, in the database in accordance with the company policy.
• Closely liaise with the staff of the logistics department in order to establish an efficient order control and effective customer service process.
• Maintenance of customers contact, related information and requirements database (customer profiles)
• Provide Assistance On Other Departmental Tasks Whenever Required.
• First Year Goals
• Correct and timely execution of the assigned tasks
• Maintain daily contacts with customers for inquires, quotes and orders
• Maintaining and entering of relevant and required customer information in the database.
• Adequate and timely follow up on all customer service related matters, order-processing, shipping and invoicing

Required Qualifications

• Good working knowledge of MS office tools is required
• Advanced level of knowledge required for general gaming industry products,customer service and basic knowledge on transportation requirements
• MBO level
• Sharing of knowledge and information on functional level, in order to establish and maintain an efficient and broad logistics workforce.
• Propose for possible process improvements in order to increase efficiency and services.
• Excellent communication skills
• Service minded
• Grade 12

Special requirements needed Pass a background check

• Credit check required
• Must be at least 18 years of age
• Work overtime as needed

Keys To Success

• Drive results to achieve high-quality work results regardless of work complexity.
• Build collaborative relationships both internally and externally
• Decision making to identify and understand situations; identify opportunities to proactively resolve.
• Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.
• Self-leadership to continuously learn and develop oneself
• Foster innovation