1st Line Support Engineer at Netwide

About the job

Job description

Minimum Requirements -

• A+, N+ Technical qualification. MCSE Advantageous

• Completed Tertiary Education in IT field

• Matric

• Valid Driver's license. Own reliable transport (car or bakkie) advantageous.

• Minimum 2 year's experience in similar role (customer-facing in service industry)

• Fluent in English; Afrikaans advantageous.

Job Responsibilities:

• Strong desktop and basic Server, network troubleshooting and support

• Software & printer installation/setup

• Remote Desktop Support

• Basic Connectivity Support

• Basic Network connectivity fault finding skills. Using tools like Ping, Traceroute etc

• Anti-virus Administration

• Email client support

• Competent with Office 2010 - 2019, MS 365 - installation, support and maintenance

• Competent with Windows OS Support (Win 7 - Win10)

• Basic competency on Windows Server 2008 - 2019 and Active Directory (Running updates, Active Directory, Setup of users, resetting passwords etc)

• Some knowledge on mobile devices. (setting up email etc)

Attributes:

• Attention to detail with a systematic approach to problem solving

• Proven ability to plan and prioritize work and client expectations

• Excellent verbal and written communication skills with an emphasis on accurate and meaningful feedback to user

• Must have good telephone etiquette

• Presentable and professional attitude towards clients and suppliers

• Strong ability to take and follow direction

Salary: R 15 000 - R 20 000 per month