Operations Technician at Webafrica

Job description

Key Performance Areas (KPA’s) (specific duties)

• Provide support to Web Africa end users via the phone, using remote desktop services or in person, and resolve IT support problems in a timely manner
• Meeting email and calls Targets
• Troubleshooting connectivity problems
• Technical support on mobile devices
• Work performance KPI's and KPA's
• Reporting line related problems
• Email and DNS support
• Ensure that the customer
• Wireless router configuration
• Email to fax configuration
• IS business DSL support

Requirements

• 1 year call center experience
• 1 year customer service experience
• Basic Hardware and software configuration
• ADSL experience advantageous

EDUCATION: Matric

QUALIFICATIONS:  A+ and N+ Certificate or similar qualification advantageous

Benefits

Our benefits speak for itself; we offer a lucrative bonus scheme and we also offer a very competitive salary.

We have amazing benefits!

• Staff breakfast-- cereal / toast; coffee as much as you want
• R500 Food allowance (part of cash component) for lunch provision
• We pay 100% of your medical aid (Discovery& Vitality) -- so no deduction unless you want to add a beneficiary
• We also give you free internet - ADSL to the value of R875.00 or Fibre
• Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter
• Team buildings and regular fun activities
• Quarterly individual performance recognition with BIG prizes (exotic vacations etc.) as reward. More great news: Webafrica rewards performance!
• Quarterly paid-out bonuses of up to 15% of your basic annual salary (per year) if the company targets are met.
• Quarterly individual performance recognition with BIG prizes (exotic vacations etc.) as reward.