Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 30, 2017
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Founded in 1997, we are a privately owned internet service provider (ISP), providing broadband internet access and hosting solutions across South Africa to both home and business customers in equal measure. With over 30 000 subscribers enjoying our world-class network experience, we have consistently been independently rated as one of the leading ISPs in Sou...
    Read more about this company

     

    Operations Technician

    Job description

    Key Performance Areas (KPA’s) (specific duties)

    • Provide support to Web Africa end users via the phone, using remote desktop services or in person, and resolve IT support problems in a timely manner
    • Meeting email and calls Targets
    • Troubleshooting connectivity problems
    • Technical support on mobile devices
    • Work performance KPI's and KPA's
    • Reporting line related problems
    • Email and DNS support
    • Ensure that the customer
    • Wireless router configuration
    • Email to fax configuration
    • IS business DSL support

    Requirements

    • 1 year call center experience
    • 1 year customer service experience
    • Basic Hardware and software configuration
    • ADSL experience advantageous

     

    EDUCATION: Matric

    QUALIFICATIONS:  A+ and N+ Certificate or similar qualification advantageous

    Benefits

    Our benefits speak for itself; we offer a lucrative bonus scheme and we also offer a very competitive salary.

    We have amazing benefits!

    • Staff breakfast-- cereal / toast; coffee as much as you want
    • R500 Food allowance (part of cash component) for lunch provision
    • We pay 100% of your medical aid (Discovery& Vitality) -- so no deduction unless you want to add a beneficiary
    • We also give you free internet - ADSL to the value of R875.00 or Fibre
    • Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter
    • Team buildings and regular fun activities
    • Quarterly individual performance recognition with BIG prizes (exotic vacations etc.) as reward. More great news: Webafrica rewards performance!
    • Quarterly paid-out bonuses of up to 15% of your basic annual salary (per year) if the company targets are met.
    • Quarterly individual performance recognition with BIG prizes (exotic vacations etc.) as reward.

    Method of Application

    Interested and qualified? Go to Webafrica on workable.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Webafrica Back To Home

Related Companies Hiring Now

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail