2nd Line Assurance Engineer at Nexio

ROLE REQUIREMENT

• Perform assurance on the transmission network for a NOC perspective 24/7/365 – shift working
• Assisting to resolve P1 to P4 failures by engaging with high level
• Provide transmission assurance support to and from Field Force Outsource for Edge and Access infrastructure
• Effectively communicate status of service outages and escalate as per established Vendor support and escalation matrix.
• Ensure that all faults are fixed within the relevant SLA.
• To use reports from OSS platforms to identify issues and failures that need corrective action.
• Provide transmission assurance support to Operations, NMG & EBU Edge and Access infrastructure
• Liaise with vendors and fibre providers for resolution of the network faults within the agreed timelines
• Perform scheduled preventive maintenance for proactive support for global customers.

Core competencies, knowledge & experience

• High level understanding and experience in DWDM network
• Good knowledge & experience in the Optical Fiber technologies, and Synchronization.
• Good understanding of routing and transport protocols (BGP, OSPF, IS-IS, MPLS etc.)
• Troubleshooting skills
• Analytical thinker & solution oriented Resilient planning & implementation

Must have technical / professional qualifications

• B-Tech degree Electrical or Electronic Engineering or IT related degree
• 3 - 5 years’ work experience in telecoms industry specific to Transmission Assurance (Maintenance) and Transmission Systems
• Minimum 5 years exposure in troubleshooting large IP/MPLS networks
• CCNA in Routing and Switching essential with CCNP advantageous
• Symmetric, Nokia and application thereof