Communications Specialist at Discovery Limited

Job Description

Key Purpose

• Coordinate projects around developing and delivering high quality communications
• Be the central point of contact for all queries on content/communications within Vitality
• Build and manage relationships with internal stakeholders to drive results (e.g. marketing, systems, training & development, servicing)
• Work closely with the analytics team to derive customer insights and best practice for communications

Key Outputs

Communication management:

• Coordinate communication projects, working with teams across the business, including training, servicing and marketing
• Conduct communication impact assessments for projects
• Deal with day-to-day queries relating to content on the website and other internal channels

Analytics:

• Routinely analyse data and troubleshoot to understand issues and identify solutions
• Prepare and disseminate regular summary reporting for senior management

Additional responsibilities:

• Perform special projects as assigned
• Stay on top of industry and international best practice and apply learnings internally

Qualifications & Experience

• Outstanding academic qualifications
• Related degree/diploma an advantage (e.g. Business, Marketing)
• At least 2-3 years of experience in relevant field (marketing, campaign management, communications)
• Strong track record of professional performance
• Expertise in Ms Office (Excel, Powerpoint, Word).