Helpdesk Technician at Rand Merchant Bank

Job Description

To support and maintain HFM through maintaining relationships, applying expertise to bridge the gaps between people and technology requirements and enriching the usability of the various applications. The incumbent will be required to interact with the finance community at RMB and coordinate with the FirstRand HFM team.

The day to day activities will include:

• Requirements gathering, analysis, interpretation, compilation of project deliverables, implementation
• Assist users with ad-hoc queries and projects.
• Complete monthly task, such as system maintenance.
• Conduct UAT testing and sign off thereon.
• Data loads to HFM via FDM.
• Strong application support culture.
• Ability to take the initiative in identifying potential risks to the business or identifying opportunities for efficiencies.
• Able to understand implications of a solution and how it impacts on the organization as a whole.
• Able to communicate information clearly to stakeholders.
• Assisting with data investigations.

Experience and qualifications:

• IT Business Intelligence or related qualification
• 2-5 years’ HFM experience.