Personal Lines and Auto Claims Manager at AIG

Job Description
Position Description

• Claims Operations
• Ensure cost management and accurate reports in terms of;
• Adequacy of reserves
• Expense management
• Maintain operational efficiency of the claims team for the designated line of business through:
• Setting and monitoring benchmarks in key performance areas
• Improving staff productivity through refined processes and effective case load management
• Provide consistant technical claims training to the team to ensure consistency
• Management and implementation of TP service vendors
• Implement global best practices to ensure good customer service
• Intervention and management of large or contentious claims within authority limits.
• Reporting
• Conduct/provide and review all relevant reports in line with claims requirements.

Customer Service

• Establish and maintain excellent levels of customer service, with particular attention to:
• Responsiveness – speed of service delivery
• Quality of service rendered
• Adherence to internal and external SLA’s

Audit and compliance

• Ensure adherence with and implements of all claims compliance controls as may be required from time to time by internal and external stakeholders.

Performance/talent Management

• Set employee objectives in line with company and department strategies and manage performance to achieve business goals
• Ensure appropriate training and development is provided to meet technical and regulatory requirements and encourage professional and personal growth
• Ensure that staff development plans are in place with feedback and follow up
• Manage succession planning to develop and retain talent

Position Requirements

• BCom degree or similar
• 10 years experience with auto and personal lines claims, with at least 5 years management experience.
• Ability to assist with technical training including policy interpretation to team claim handlers as required
• Ability to influence and effectively communicate with claims and other stakeholders to effectively direct claims strategy
• Intermediate excel, word and general outlook experience
• Ability to do presentations
• Strong negotiation skills
• Ability to work under extreme pressure
• Assertive and confident
• Ability to work under extreme pressure
• Self management skills
• Very Strong administration skills
• Analytical : Accuracy in the analysis, interpretation and basic calculations of data and reports pertaining to claims settlement/estimates/capacities/claims timelines
• Demonstrate common sense, self motivation and discipline
• Well presented
• Career orientated.