Regional Sales Operations Manager at Revlon

Job description

• Customer Service Delivery
• Manage the implementation of the company’s customer service imperative.
• Ensure proactive resolution and take immediate corrective action on out-of-lines.
• Manage correct implementation of merchandising and planogram guidelines.
• Oversee the management and maintenance of stock in stores to ensure maximum sales potential.
• Ensure correct and timeous implementation of launches, promotions and replenishment.
• Ensure appropriate staffing levels to support customer service requirements.
• Create and implement plans consistent with business objectives.
• Sales Management
• Monitor Region’s performance and benchmark set (compare store to store, region to region and performance against National)
• Analyze and evaluate the Regional actual sales results against the set target for the relevant period.
• Analyze areas of underperformance and initiate the appropriate intervention for corrective action to minimize future negative sales impact.
• Anticipate and address obstacles that hinder maximum sales generation.
• Communicate performance results to relevant stakeholders.
• Conduct regular audits to ensure that all necessary policies, procedures and processes are in place and adhered to.
• Ensure that risks at regional level are continuously assessed and managed through the development, implementation and maintenance of adequate and effective controls.
• Identify and implement new ideas to drive sales
• Work with Key Account Managers to plan wholesale sales.
• Identify problem stores, high performance stores top down.
• Collaborate with Area Managers and formulate strategies to prioritize and grow non performing stores.
• Set and agree all retail targets with Sales Director and Area Managers.
• Collaborate with support functions e.g. marketing, events, training, HR, Key Accounts and Trade Marketing to ensure support and strategies are in place.
• People Management
• Encourage, implement and reinforce the company values and leadership principles.
• Ensure an open, motivated and harmonious work environment.
• Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received, to enable continuous improvement.
• Be actively involved in individual development plans, develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
• Ensure that performance reviews are conducted on all staff to identify the appropriate performance management requirements.
• Monitor resourcing trends and create a talent pipeline in advance of need.
• Monitor, Analyze and manage Area Managers expenses.
• Monitor fleet in region.
• Communicate key company strategies and tactics through regular performance and strategy review meetings.
• To support Area Managers in driving the required growth via regular review of Area business plans.
• Ensure that field execution reflects the brands positioning and expectation of the business.
• Execute plans and programmes at field level to ensure: Targets, profits and positions are achieved across the business.
• Agree training plan with national training manager, monitor and feedback training needs.
• Agree communication and execution and consistency of message to field sales team.
• Market/Region Intelligence
• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans.
• Ensure regular communications to Head Office to highlight trends and opportunities.
• Manage and implement best practices to continuously improve performance in the region.
• Represent the Brand on various operational related forums and project teams and provide expertise to these work groups.
• Disseminate decisions made at such forums to own business area and monitor implementation.
• Provide field feedback to Marketing department to ensure relevant insights to development of marketing strategies and activities.
• Collaborate with suitable teams to address deficiencies and capitalize on opportunities and strengths.
• Merchandise Management
• Conduct regular analysis and interpretation of stock management to manage the region’s performance.
• Communicate with KAM team on stock issues e.g. out of stocks, overstocks.
• Ensure data integrity through effective stock control.
• Oversee new door opening and closing process.

EXPERIENCE

• Business acumen
• Minimum 5 years selling experience
• Sales experience in a cosmetics field advantageous
• Managing Agencies advanatageous
• KNOWLEDGE, SKILLS & ABILITIES
• Coaching and developing others
• Communication and influence
• Customer insight and focus
• Decision making
• Sales management
• Planning and organising
• Relationship building
• Team leadership
• Must be competent to understand relevant financial documents
• Computer proficiency with Microsoft Office with advanced Excel skills.
• Be analytical and be able to analyse data with view of improving productivity as well as look for opportunities to drive sales.

EDUCATION

Matric with a Business or Marketing or related degree.