Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 1, 2017
    Deadline: Feb 9, 2017
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    WSP | Parsons Brinckerhoff is one of the world's leading engineering professional services consulting firms. We bring together a unique pool of technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management pro...
    Read more about this company

     

    IT Support Technician

    Job description

    Introduction

    To provide the full range of IT services including 1st and 2nd line IT support, installations, and General IT administration. You will also be required to work independently or as part of a team on IT related projects.

    Key Responsibilities

    Responsibilities
    • 1st/2nd line IT Support
    • Installing, configuring, maintaining and troubleshooting of user workstations on company network
    • Format and reload of user machines, ensuring all user data is backed up and secured before format
    • Microsoft Operating System (Installation, configuration and troubleshooting) _ Windows 7, Windows 8.1, Windows 10
    • Windows server 2003/2008/2012
    • User management in Microsoft Windows Active Directory environment
    • Willingness to learn new skills, and keep up with technological advances
    • Network configuration and trouble-shooting – End-User side
    • Printer configuration and troubleshooting
    • Diagnosis skills of technical issues
    • Ensuring correct software is loaded onto the end users’ machine before delivery
    • Front line desktop support via service desk initiated requests
    • Troubleshoot problems over phone or via remote desktop technologies
    • Technical awareness: ability to match resources to technical issues appropriately
    • User rights management via group membership changes in active directory
    • Follow-up on all unresolved calls, with feedback being provided back to client
    • Good all round IT skills including an in-depth understanding of PC’s and software
    • Documentation and communication:
    Create documentation drive/folder containing documentation such as operational procedures, IT processes, emergency procedures, special projects, server inventory, etc.
    Communicate upgrades, changes, and improvements to the IT organization where necessary.
    Health and Safety
    • Role model standards for SHEQ performance and behaviour consistent with the company’s health, safety, environmental and quality vision and policies by influencing those around you
    • Contributing to the identification of SHEQ risks and driving processes to achieve Zero Harm
    • Embracing, displaying and promoting the company values and ensuring a safe working environment is maintained at all times
    Requirements
    • Minimum 4 to 6 years’ solid hands on experience in desktop support
    • Minimum Microsoft Certified IT Professional (MCITP) or Microsoft Certified Systems Engineer (MCSE) required
    • A+ and N+ or relevant Microsoft qualification will be an advantage
    • Passionate, responsible and dedicated in their approach towards the IT industry
    • Keen learner, able to apply new technologies/methods as they become available
    • Customer focused and team player
    • Ability to relay ideas to peers
    • Ability to foster good relationships with clients

    Method of Application

    Interested and qualified? Go to WSP | Parsons Brinckerhoff on mycareer.wsp-pb.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at WSP | Parsons Brinckerhoff Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail