The purpose this role is to carry out proper fault diagnosis to improve the quality of the phone. The technician also carries out repairs to improve the phones' productivity. The main services offered are making repairs and keeping customers informed by providing feedback, advice and recommendations about their device.
KEY RESPONSIBILITIES & DUTIES:
Responsible for but not limited to the following duties:
- Perform routine inspection, testing, and repair of and other mobile devices.
- Carry out repairs on devices to improve the device’s productivity.
- Customer Communication – Feedback, Company Services, Warranties, After Sales Services etc.
- Provide advice and recommendations about devices to customers.
- Research new repair methods on new product releases within employment division.
- Read and translate repair documents and videos. Share experiences and learning's with other technicians throughout the company via online forums and electronic media.
- Perform high-quality repairs of electronic devices: phones/tablets/laptops.
- Monitor parts inventories and inform management of status.
- Interact with customers as needed, providing exceptional customer service.
- Performs other duties as required by management.
SKILLS/QUALIFICATIONS:
- Honesty and Integrity (the number one requirement for the job)
- Must have a minimum of 2 years experience in assembling /disassembling, testing and repairing electronics specifically Apple, Samsung and Huawei experience.
- National N-diploma: Electrical Engineering (Includes N3 – N6 Certificates) - Advantageous
- Enjoy working on electronic gadgets.
- Reliable and timely (strong work ethic)
- Strong focus on quality repairs.
- The ability to read, write and communicate in English in order to read and comprehend assembly manuals and process documentation.
- Oral and written communication proficiency.
- Troubleshooting and assembly skills.
- Excellent computer skills.
- Soldering, reflow, BGA experience Preferable
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