Field Technician- Selby at Bytes Managed Solutions

Job description
Key Result Areas:

• Action and close new calls within customer service level agreement
• Plan and manage daily activities and follow up on calls.
• Minimise recalls for traditional business and desktop support
• Ensure a first time fix rate.
• Maintain and manage sufficient boot stock.
• Complete and hand back any faulty parts within 3 days.
• Verify and sign warehouse reports, reconciling all discrepancies.
• Book parts usage to the correct call and manage assigned calls.
• Complete all administration within specified time frames as per policies.
• Comply with all ISO 9000 procedures.

Knowledge:

• Matric or other equivalent qualification preferable
• A+ and N + Qualification

Experience and requirements :

• 1-2 years experience in maintaining equipment in an IT environment
• 1-2 years desktop/Retail/ATMs experience
• Own Car

Technical skills :

• Computer literate in relevant operating system
• Mechanical skills
• Electronical Skills
• Soldering Skills
• Faultfinding Techniques