Head Operations & Channel Support at Woolworths

Job description

Provide leadership, strategic direction and oversight of the Operations and Channel Support function by planning, directing and coordinating effective operational processes, policies and governance to ensure for integrated channel support and optimal utilisation of shared services.

Key responsibilities include:

• Provide on-going advice and direction within the Operational & Channel Support environment in terms of procedure, policies, legislative and regulatory operational management whilst maintaining the appropriate commercial and regulatory balance;
• Actively work to integrate the internal supply chain for all back office and support functions in WFS;
• Work with the key stakeholders, in conjunction with the COO, to improve service delivery and on-going support for the business unit and ensure optimal utilisation of shared services;
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service;
• Foster a healthy vertical and horizontal business processes that ensure efficient and effective client delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the WFS value chain;
• Actively promote the collaborative engagement of internal and external stakeholders of Woolworths and Barclays Africa including suppliers, clients, service providers and business partners;
• Ensure effective financial management, control and corporate governance; and
• Take accountability for the management of business related risks within own area and identify opportunities for continuous improvement within the operations environment..

KEY OUTCOMES

• Business Management
• Risk Management and Control
• Optimisation
• Create Synergies
• Stakeholder Management
• Staff & Talent Management

MINIMUM QUALIFICATION

• A relevant Business/Commercial degree.
• Postgraduate degree

EXPERIENCE REQUIRED

• 8 + years relevant experience in an operations and/or call centre environment
• 8 + years management experience

PREFERRED

• Experience in Financial Services industry is preferred
• Knowledge of WFS products and services
• Development and execution of operational strategies that benchmark favorably in the sales and customer services industry

FUNCTIONAL COMPETENCIES

• Broad cross functional experience in operations or call centre environment
• Ability to work within in a face-paced and rapidly changing environment with proven track record in delivery of cost effective and top quality client services
• Budget management with a strong focus on cost reduction
• Expertise in strategy, planning and development
• Ability to manage strategic relationships with alliance partners and service providers
• Create, implement, monitor and review tactical strategic plans
• Facilitation and Negotiation – effective at managing and influencing discussion and debate at a senior level
• Understanding and awareness of the retail credit industry – able to challenge and debate local and industry issues

As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.

If you are interested in the above position please click on the following link https://wfs.hirevue.com/openvue/p8MzVwmk6e/ with the name of the position in the subject line.

If you have not been contacted within two weeks after the closing date of this vacancy, please consider your application as being unsuccessful.

Closing Date: 11 May 2017