Travel Call Centre Outbound Agent at Zurich Insurance Company Ltd

Job description

Our opportunity

The Bryte Travel Call Centre Outbound Agent will be responsible for making outbound sales calls for Travel Insurance. Agent must be skilled to sell top up Travel Insurance and, where applicable, answer enquires, handle complaints, troubleshoot problems and provide information

Your role

Key Tasks & Accountabilities

• Make outbound sales calls to customer base
• Sell customers “top up” travel insurance where applicable
• Work to monthly sales targets
• Promote excellent customer service
• Provide customers with product and service information
• Enter new customer information into system
• Complete call logs and wrap up call correctly with correct call outcome

Qualifications/Experience

Your Skills and Experience

• Matric
• Must be FAIS Compliant and have completed the RE(Regulatory Exam)

Knowledge

• Strong sales capability
• Proficient in relevant computer applications
• Required language proficiency – English and Afrikaans preferably
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Experience in a call centre or customer service environment
• Ability to capture information accurately and efficiently
• Knowledge of administration and clerical processes

Technical

• Strong sales ability
• Make sufficient dials to leads provided on a daily basis
• Achieve monthly and daily targets
• Listening skills
• Problem analysis and problem solving
• Strong Interpersonal skills
• Relationship Building
• Customer Centric
• Negotiation skills
• Verbal and written communication skills
• Organising skills
• Attention to detail
• Resilience
• Self managed
• Out going & positive
• Drive & productivity
• Decision Making

Relationships

• Key Stakeholders
• All Business Units
• External Customers
• Brokers

Additional Information

This role is based at our Head Office (15 Marshall Street, Ferreirasdorp - Johannesburg)
Within the context of Bryte Insurance Company South Africa Limited's Employment Equity Policy, all eligible candidates will be considered, however, preference will be given in the following order:
The suitability of the candidate based on job-specific selection criteria of equally suitable candidates, the candidates from the designated group within the ambit of Bryte Insurance Company South Africa Limited's Employment Equity Policy.
Your application will only be considered should you meet the minimum requirements of the vacancy.
If you have not received a response within 14 days from the closing date, please consider your application unsuccessful.
T he company reserves the right not to fill this position.
If you are looking for an opportunity to grow and develop and truly be part of a global family, please click on the “Apply online” button and complete your personal profile.

Kindly review your application from time to time to monitor the status of your application.