Customer Experience (CX) Sales Strategy & Business Development for South Africa and SADC region at Oracle

Job description

Oracle has been aggressively building up the CX portfolio (both organically and via acquisitions) to ensure leadership in that space. Today, Oracle's Customer Experience (CX) applications are a complete and integrated suite – from core SFA, Marketing , Customer Service, eCommerce, business insight applications, to the latest leading edge AI, IoT solutions – all designed to help . See www.oracle.com/cx

In order to address this strategic goal, we are looking to recruit a seasoned CX leader who can help articulate this strategy, be responsible for the growth metrics and work with customers, partners and Oracle internal teams to ensure a consistent approach and success in achieving the goals.

This position is based out of Johannasburg, cover South Africa and SADC region.

Desired Skills and Experience

We are looking to recruit true “A+ Players” from the Customer Experience or Management Consulting markets. The ideal candidate should have the following qualities

• Responsible for defining the sales strategy and go-to-market initiatives and ensuring execution by the Oracle Sales Organization
• Develop and nurture the pipeline of business in alignment with our roadmap
• Experience in the areas of CX with an ability to articulate the value proposition of Oracle offereings at CxO levels.
• 8-10 years in the areas of CX working in Customer Service (B2B and/or B2C) and/or CX Transformation engagements, ideally with a strong background in CX enabling technologies. Examples can be experience in the area of Customer Service, eCommerce, Digital Marketing solutions, etc.
• Essential to have worked in the GCC geography and having a good understanding of the Market needs, culture and attitude towards SaaS in particular.
• An overall experience of 12-15 years.
• A good understanding of the digital space and/or user and customer experience
• Ability to understand client needs
• An energetic and driven personality
• A passion for meeting people and helping them solve their business challenges
• Proven experience of success in a similar role
• Ability to build strong, long-term relationships not only with clients & partners but also internally within the Oracle.
• Ability to work with Oracle global teams to bring the right level of messaging and positioning to the region.
• Ability to keep abreast of coming trends in technology, a perspective of how CX will shape up and provide such messaging to the customers – in short a thought leadership role.
• Excellent communication and presentation skills are essential.
• Being a team player is a must
• You will need experience in working with Press, Analysts and SI Partners
• Fluent in English is mandatory. Additional language(s) would be a benefit.

Oracle offers the perfect opportunity to work for a truly global market leader committed to ongoing development and sustainable success. This is an exciting time to join us with our broadening footprint and expanding product range offering our clients a complete set of integrated HR and People Applications Solutions.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).