Business Process Analyst at Sanlam Private Wealth

Job description

Key Responsibilities:

• Identify, investigate and analyse problems faced by business and product owners and propose documented solutions that fully address the business requirements needed to optimize the business
• Accountable for soliciting requirements and process solution design through conducting requirement sessions, interviews and reviewing existing documentation (works closely with Business Analyst, Systems Analyst and Project Manager)
• Collaborate with stakeholders to document and maintain business process maps, business requirement definitions and business requirements specifications
• Critically evaluate business processes in order to establish their value and make innovative recommendations that will positively impact the business and improve client service
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and the involvement of colleagues and staff
• Develop process solutions that encompass the entire system (people, process and technology)
• Identify areas of user technical / system training and assist with roll-out plans
• Contribute to the successful implementation/management of projects in order to achieve the business outcome
• Positively influence and contribute to managing change and offer specialist support where required
• Conduct surveys/time studies to assess the effectiveness of business processes and provide the results to assist in the identification of future improvements.
• Identify and analyse deficiencies, loopholes, etc. in operational processes and propose a way forward to effectively deal with them
• Investigate and propose process optimization opportunities in the context of best practice to achieve operational excellence
• Research best practices and recommend improvements to current organizational service delivery processes
• Apply the necessary discretion and judgement in making decisions and to overcome problems, in order to achieve set operational goals and objectives such as cost effectiveness and increase operational efficiency
• Develop and maintain productive working relationships with peers and organizational role players to achieve optimal cross process integration
• Research and use adequate tools to model processes/workflows in universal modelling languages
• Document and maintain all the work around the process development to a professional standard
• Ensure processes within the business are operating in a client centric manner

Minimum Requirements:

• Tertiary qualification
• 2 – 5 years of experience as a business analyst/business process analyst
• Experience in business process design and business rule analysis and solutions design
• Experience in Financial Services Industry advantageous

Technical Competencies:

• Ability to learn and utilize new software quickly
• Ability to understand and design workflows using BPM software
• Experience in implementing new processes or products
• Process modelling experience and skills

Behavioural Competencies:

• Strong numerical orientation
• Highly organized with a high level of customer focus
• Accurate and attention to detail
• Critical and analytical capability
• Big picture thinker
• Ability to perform well under pressure and show maturity, confidence and resilience
• Excellent listening, communication and interpersonal skills
• Pro-Active approach to work, clients, problem solving
• Learning agility and curiosity
• Assertive
• Accountability and Passionate ownership for results