IELTS MANAGER at British Council

• This post is responsible for the operational management of IELTS tests in South Africa and Cross Border Collaboration (CBC). The post holder will manage:
  the expansion of the IELTS business, the IELTS team, examiners and venue staff, monitor and improve the standards of test delivery, manage the delivery of IELTS preparation workshops and monitor and improve the customer experience of the test process.
• Ensure the highest compliance with regulations in the delivery of IELTS. Meet challenging business targets and ensure quality British Council Customer Experience is delivered consistently at test sessions across South Africa & CBC.
• The post holder is expected to regularly evaluate the quality of our overall IELTS service provided through customer feedback, self/external audits and make improvements accordingly. Leadership of the IELTS delivery team is central to the role, demonstrating and cascading the values, behaviours and knowledge required by Examination Delivery Professionals.
• The role will be also responsible for the IELTS delivery in Mozambique and Namibia and will report directly to the Country Examinations Manager in South Africa. The main division of responsibilities will be between operational delivery, compliance and financial tasks.

Accountabilities, responsibilities and main duties: (including people management and finance)
The post holder will be accountable to the Country Examinations Manager (CEM) for delivery of our examinations work to plan and targets, ensuring that corporate standards are met.

• Business development: assist with increasing capacity to accommodate planned growth in the IELTS business
• Financial control, monitoring and reporting: to manage the IELTS businesses to target by monitoring and reporting income and costs on a monthly basis
• Reliability: to ensure examinations are delivered securely according to board requirements
• Quality: to deliver a high standard of customer service to our IETLS test takers as measured by our own Compliance and Quality Standards, IELTS partner standards and customer service standards.
• Impact: to achieve impact for the UK and the BC through providing access to quality UK qualifications
• Leadership: to manage and motivate the IELTS team ensuring the highest standards of delivery, including from test day supervisors, venue staff and examiners. Ensure adherence to Qualilty Compliance Assessment (QCA) or implement QCA action plan according to defined schedule.
• Pay Band: Locally appointed Grade G Region: Sub Saharan Africa