Client Service Operations Manager at State Street

Job description

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

Purpose of Role

As the custodian client service representative, you provide operational client service support to Asset/Investment Managers based in the United Kingdom, Europe, Middle East and Africa

Responsibilities

• Primary point of contact for Asset Managers offering a consistent approach to problem solving and meeting agreed service delivery
• Proactive management of Asset Manager relationships, through regular service review
• Support Asset Managers trading in multiple instruments and products
• Daily Market Trade Settlement Reporting – Mitigate risk by managing settlement of trade and cash exposure
• Provides inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.
• Maintains accurate records of research, follow up and client interaction.
• Liaises with the internal service teams to solve enquiries raised and collaborate to build a cohesive service delivery model. Identifies the need for escalation of issues.
• Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.
• Initiates communication to clients on complex asset servicing matters.
• Ensure all relevant regulation & internal procedures are completed and adhered to
• Ensure Alignment on market industry changes and trends
• Promote a culture of transparency when dealing with clients , management , auditors and regulators

Skills/Knowledge

• Strong numerical ability and attention to detail
• Excellent interpersonal and communication skills.
• Capable of resolving problems effectively and independently.
• Strong networking abilities and organisational skills
• Experience of working in a deadline environment is essential.
• Strong knowledge of asset servicing and global custody operational processes and systems
• Highest level of proficiency in research skills

State Street Job ID: 149304

Location:Cape Town

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