Assistant Consultant at Alexander Forbes

Job description

Main Purpose

Alexander Forbes (Stellenbosch office) is looking for an individual in order to ensure and provide a professional and excellent quality of service to consultants, employers and members; as well as consulting advice/factual information to clients telephonically, electronically and face to face. Customer service shoud always be of the highest standard to ensure that the clients have positive encounters with us and thus ensuring that the client is retained. Alexander Forbes standards must be maintained at all times.

Minimum requirements:

• Matric/Grade 12
• FAIS accredited
• Registered at Financial Services Board (FSB)
• Registered at Council for Medical Scheme (CMS)

Experience and knowledge:

• At least one year experience in the Healthcare market
• Healthcare industry knowledge

Role skills required:

• Excel
• Word
• Computer literate
• Must be fluent in Afrikaans
• Must be able to speak more languages than the English (any other African language)

Competency

• Analytical thinking and attention to detail
• Assertiveness (includes willingness to challenge and confront)
• Excellence & quality orientation
• Rule orientation
• results and solution focused (Passion, Drive, Energy and Follow-through) including action orientation
• Customer service orientation (internal and or external clients/customers)
• Relationship building, listening, interpesonal sensitivity
• Team work