IT Operations Manager at Capfin

 Key Performance Areas:

 Overseeing infrastructure, capacity planning and management

• IT Enterprise Operations Roadmap
• Infrastructure administration: SQL, servers, server virtualisation, networks, and data storage
• Data backups and replication
• Desktops and other end user devices
• Data lines and connectivity
• Managing IT service continuity and availability

 Liaise and co-ordinate with external ICT providers

 Project Management

 Financial management

• Quality input into IT division budgets and forecasts.
• Departmental expenses in line with budget.

 Oversee the following functions:

• Telephony environments and voice recordings
• Monitoring of IT production infrastructure, processes and services
• IT service delivery including the Service Desk
• User and access management
• Database administration
• Infrastructure and supplier change management
• DR and Business continuity sites

 Measurement and reporting

• Quality input into reporting templates and metrics for operational performance.
• Measure and monitor Department operational performance metrics (daily, weekly, and monthly).

 Technical standards/documentation

 Planning; prioritizing and work allocation; monitoring

 Leadership and people management

• Lead and manage operational priorities and workflow within the team.
• Quality input on HR structures (roles and responsibilities) and resources to support team operational priorities
• Motivate, empower and discipline employees.
• Advise and give input on team member training and development needs.

 Qualification:

Tertiary technical qualification - N Dip IT, B Tech IT, BSc IT or similar

 Experience:

• 7 years infrastructure experience (Windows Server, virtualisation, SAN technologies, Networking)
• 5 years IT management experience

Functional Competencies:

• IT Infrastructure architecture
• ICT Risk management
• IT Service Delivery
• Thorough understanding change control processes and SDLC
• Customer focused
• Analyse situations, evaluate alternatives, and implement solutions within standards
• Writing & reporting
• Must be analytical and have strong problem solving skills

Behavioural Competencies:

• Confidence and Decisiveness
• Pro-Activity
• Leadership
• Persuading and Influencing
• Judgment
• Coping with Pressures and Setbacks