IT Business Partner South Africa at GlaxoSmithKline (GSK)

Job description

Basic Qualifications

Tertiary Qualification:

Computer Science degree

Work Experience

• 6- 10 years experience
• Project management experience
• Good technical skill
• Good presentation skill
• Innovative and very energetic
• Eager to learn and creative

Details

Preferred qualifications:

Job Purpose And Key Responsibilities

Purpose

• Support rollout of new technology solutions and work with the CHIT Business Partner to drive efficiency, savings and insight driven reports to lead and guide decision making’
• Support the rollout of BI technology and go to market sales solutions ( E.G EDGE 2.0, I STORE, FIRST Spice+ upgrade and improvement) working and leading the teams to get the best from these technology solutions
• Support the rollout of GSK technology platforms across RSA & Africa to ensure Africa keeps pace with GSK technology rollouts
• Support the technical role of the digital transformation journey – ensuring our platforms are secure, interactive and can work with each other.
• Provide technical support ( e.g internet, fixed assets, PC, office and home working ) in line with GSK policies

Key Responsibilities

• Support day to day IT Operational activities
• IT security and safe keeping – records, who has what, retaining and repairing, Fixed asset schedule and ensuring we can account for all IT across the Africa organisation
• Lighten up as part of IT and ensure proper security and protocols – how to work with the teams to make this happen
• Support and train the technology in meeting rooms, commscast , VTC’s town halls
• Support and escalate business user technology issues as required
• Participates in troubleshooting in applications across multiple technology domains and business areas.
• Disaster Team member and support Business continuity tests
• Provide management and support of local user hardware acquisitions, deployments, disposals and issues
• Work with local and global support teams as required
• Provide support to global strategic deployments
• Work with global support teams as required
• Provide management of meeting rooms (Audi visual, VTC, Phone, cabling)
• Provide support to global strategic deployments
• Provide lunch and learns on new technology which provides understanding to make adoption easier, helping the business use technology better - save time, money, costs.
• Core system and hardware transition support
• Point of contact for technology vendors (AV, Cabling, Security)
• Friendly point of contact for all technology contact from business users on questions/issues/enquiries providing advice/direction/assistance/guidance

Accountability

Primary deliverables of role; it's scope; impact on strategy, policy, business or people relationships

Complexity

• Degree of change & uncertainty; level of influencing required; degree of matrix working
• Work closely with key CH IT peers, CBS and other functional business partners, namely:
• CH IT Business Process Partners
• CH IT Enterprise Architecture
• CH IT Project Delivery
• QRC (Quality, Risk & Compliance)
• CBS Application Services
• CBS Enterprise Infrastructure Services
• CBS non-IT functions e.g. Procurement, Finance, HR
• Finance, HR, Legal and Procurement Business Leaders
• Pharma IT (as needed)