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  • Posted: Jul 11, 2017
    Deadline: Not specified
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    IronTree is a leading provider of business continuity services which include secure online backup services, ransomware protection, hosted exchange and disaster recovery as a service. Established in 2007, IronTree partners with recognised software vendors such as Sage Pastel, Pilot POS and IQ Retail. We deliver 3 core aspects with all our products: Security C...
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    Sales Accounts Manager - Technical

    Job description

    This position will be available in either Cape Town or Johannesburg. Depending on where the correct candidate resides.

    The Objectives Of The Role Include

    • Ensures that IT can provide minimum agreed service levels in cases of disaster, by reducing the risk to an acceptable level and planning for the recovery of IT services.
    • Responsible for managing risks that could seriously impact IT services.
    • Run this department as a business. From the marketing right through to production and finances.

    Key Responsibilities

    • Assist business recovery teams in defining resumption plans and preparing for system or facility outages.
    • Coordinate, facilitate and provide detailed direction for all disaster recovery testing activities.
    • Collaborates with business unit staff, external business partners and key IT staff members for the purpose of planning, directing, controlling and maintaining an effective testing plan.
    • Keep up to date of industry developments, best practices and trends.
    • Manage IT risk mitigation processes, technologies and organizational (people) designs. This includes implementing standards and disaster response plan and facilitating resource contingency planning sessions with business teams.
    • Plan and coordinate the testing of the enterprise wide Technical Recovery Plan (TRP) program, including policies, maturity models, and methodologies, sourcing strategies, plans, metrics and scorecards for all components of the program
    • Protect information assets by planning, coordinating testing and supervising disaster recovery operations
    • Provide leadership in coordinating, assessing and communicating recovery environment requirements associated with the current data centre environment, and participate in new activities, with appropriate technology groups, resulting in recommendations to enable timely, effective decisions regarding data centre recovery planning and execution.
    • Responds to corporate business continuity planning requirements by providing advisory and consultancy services to improve business continuity readiness and working within IT to implement necessary recovery mechanisms. This includes the design of effective and efficient technical risk mitigation processes, systems, and people resourcing designs based on corporate business continuity requirements.
    • Understand, and assist IT plan and respond to, corporate business continuity strategies and plans.
    • Work with financial support function to cost and develop business cases for TRP cases
    • Own the product line from marketing to sales, to the process of service fulfillment.
    • Use the available resources : technical, sales and marketing to achieve agreed upon targets.
    • This role requires someone that can manage a business within a business. The Unit Chief will operate with its own financial targets and this person will be held accountable for them.
    • All marketing and sales strategies will need to be initiated by this person in this role, and fulfilled with the supporting department (marketing & sales)
    • Key account management will be expected as the final line of customer support.
    • This role will also serve as the final escalation channel for this service.
    • Team and department expansion will be expected if and when required.
    • Service and process improvement will be expected as and when required.
    • Product innovation will be expected from time to time.
    • Relevant market knowledge and leading competitor insights will be required.

    Method of Application

    Interested and qualified? Go to IronTree on irontree.co.za to apply

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