Online Community Manager at YPO

Job description

Location: Cape Town / Office based - Waterfront

Department: Global Networks

POSITION PURPOSE

Network Community managers serve the whole YPO member by engaging with them along their Network journey. This position partners with those active in one or more Network, assisting in building YPO communities of interest. The role is responsible for operational support of truly unique Network communities This position requires a unique blend of personas, including Network community advocate, engager, community platform manager, communicator, and program manager.

PRIMARY RESPONSIBILITIES

• Act as a key ambassador to Networks, engaging and activating participants and champions and encouraging conversations and connections throughout the Network and YPO community.
• Constantly looking for new ways to bring the community closer; create grass-roots movements, within and across Networks, encouraging participant-driven activation to shape the future of both the community and Network program and other activity offerings.
• Assist in shaping the community experience for Network participants in alignment with the needs of the community.
• Manage the day-to-day functionality of both the web and mobile Network platforms and related platforms, from development to troubleshooting to website approvals to communications.
• Act as the '"lead storyteller" of Networks communities by spearheading communications in partnership with Network Directors and Marcom leads.
• Work collaboratively with Network team to support and champion Network related projects, programs and goals.
• Partners with primarily corporate services, forum, and the learning department as the champion and support, in the delivery of network events and activities.

EXPERIENCE/BACKGROUND

• 3-5 years’ experience in 2 or more of the primary roles (community engager, platform manager, and program manager), preferably in a highly collaborative environment.
• Experience of building relationships, and working with customers and colleagues outside home country preferably in a virtual environment
• Membership or association experience preferred

SKILLS

• Business acumen, professionalism and emotional intelligence to communicate effectively in a multi-cultural, virtual work environment with high-profile corporate leaders.
• Superior time management and planning skills with the ability to manage multiple projects simultaneously across multiple time-zones.
• Superior written, oral and interpersonal skills with the ability to synthesize and present information and cogently to a global audience and meet tight deadlines.
• Ability to create written content appropriate for diverse mediums.
• Build trusting collaborative, supportive working relationships in an engaging environment.
• Capacity to think strategically while understanding and promoting process and execution.
• Enthusiastic support of new ideas coupled with the ability to see these ideas through.
• Strong listening skills, with the ability to take what is heard and incorporate the ideas into programs.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor’s degree in Public Administration business, marketing, organizational dynamics, project management, or equivalent experience required.
• Negotiation or dispute resolution training preferred.
• Coaching or mentoring certification preferred.
• HTML, CSS and graphic design experience helpful.

PHYSICAL REQUIREMENTS

Occasional need for travel