Sales Assistant at Grid Forensic Accounting

Cape town based candidates only

Key Responsibilities of the Sales Assistant:

New Clients

• Managing all new clients by:
• Weekly sifting new contacts from new clients
• Making new client “welcome” calls within 7 days of them receiving their first report
• Identify future possible key accounts
• Carrying out all new client admin in our in-house system and any other necessary welcome follow up
• Attend a weekly review with KAM or Business Manager (BM) to, amongst other things, follow up on potential key account prospects (“the watch-list”)

Sales Administration

• Carry-out all sales and some KAM administration which also includes the following:
• In-house accounts and contacts maintenance
• Event planning and implementation either with or without KAM
• Prospects and Client appointments on behalf of the KAM or BM
• Travel Arrangements

Incoming Queries

• Field incoming sales queries regards
• Types of Reports
• Report requirements
• Quotes and follow-up of quotes
• Other sales related queries

Marketing

• GRID TV filming, editing and uploading
• Maintenance of YouTube MTV Channel
• Maintenance of gridfa.com
• Other online based tasks 

Desired Skills and Experience Qualifications

• Matric or equivalent qualification
• Driver’s License essential

Personal attributes

• Excellent Communication & Interpersonal Skills
• Sound grasp of the English language (written and spoken)
• Confidentiality
• Friendliness and willing to learn
• Adaptability to change
• Self-awareness

• Able to works well under pressure and to tight deadlines

• Highly accurate / attention to detail
• Great Customer service attitude

Business skills/experience:

• Computer Literacy, MS office Outlook, Word, Excel
• Service excellence
• Excellent telephone manner
• Be able to handle conflict situations in a calm and professional way
• Ability to work well in a team environment

Industry skills/experience:

• Strong Administration skills
• 1-2 years’ experience in a similar role