Systems Engineer Specialist at Nedbank

Job description

Nedbank’s centralised technology unit is responsible for all the components of the Group’s Technology processing, development and system support.

Job Purpose

To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. Operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to improve or enhance processes, adding value to Nedban
• Ensure adherence to documented procedures by auditing service delivery functions.
• Ensure the correct and effective use of system hardware and software.
• Resolve issues by inspecting malfunctioning computer hardware, software and/or components - analysing cause, and planning repair procedures.
• Recommend solutions through the investigation of service problems.
• Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance and installation of computers and/or related equipment.
• Ensure documentation for relevant systems software product and operational documents are prepared and maintained.
• Approve and recommend actions to be taken and identify those which merit action.
• Adhere to organisational process by ensuring standards are implemented and correctly applied when design are reviewed or designed. Enable decision making and technical reviews.
• Ensure contingency during disaster recovery (DR). Provide sustainable solutions per incident by conducting root cause and trend analysis.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Maintain a broad knowledge of state of the art technology, equipment and or systems across domains.
• Meet the organisation's problem management needs through liaising with suitable vendors.
• Build sound professional relationships.
• Ensure understanding of client needs.
• Ensure accurate reporting to stakeholders.
• Provide advice to junior staff by participating in peer reviews and providing technical mentoring.
• Enable recommendations and planning for the tuning of system hardware and software.
• Monitor system efficiency against published SLAs. Recover cost by ensuring time are captured correctly and against correct project. Ensure end to end project delivery.
• Conduct continues capacity monitoring and recommend/influence changes
• Ensure that environments are stabile through hands-on monitoring and interventions where necessary.
• Stress/Capacity testing with projects monitoring trends.
• Assist with deployments to all environments when required.
• Get involved from start on new projects.
• Design new implementations and oversee the implementation thereof.
• Engage with clients and recommend best practices based on the technology behaviour.
• Adherence to middleware SLAs and the bank’s change, incident and problem processes.
• Investigate and recommend options on deployment automation.
• Mentor and transfer skilsl to junior staff.
• Liaise with IBM and other vendors for PMR's raised and the status updates on PMR
• Conduct research on latest technology trends
• Recommend the choice /preferred technology for the best fit based on the bank’s holistic middleware architecture.
• Ensure that the middleware stack stays current from a fix pack perspectiv

Minimum Requirements

Essential Qualifications

• IT related National Diploma/Degree or Equivalent
• Essential Certifications
• WebSphere Application Server Administration certification
• Minimum Experience Level
• At least 5 years’ experience in WebSphere Application Server (WAS) (ver. V8.5.5),
• Experience with IBM HTTP Server (IHS) Administration,
• Write scripts to automate common WebSphere Application Server administration tasks,
• Ability to mentor and coach junior staff members,
• Available to work Stand-by (both for week days and weekends),
• SSL certificate configuration
• Understanding of the AIX and ZLinux operating systems
• Trouble shooting skill
• Ability to deal with different stakeholders; application owners, vendors, colleagues,