Onsite Technician at Cummins Inc.

Job description

• Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site.
• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
• Coaches on preventative maintenance activities and basic repairs completed by customer employees
• Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements
• Maintains work area and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Skills

• Skill Level A
• Level I Technician Plus
• Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
• Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER
• Familiar with basic warranty/policy terms
• Capable of developing collaborative working relationships
• Able to identify opportunities for work process improvements
• Can resolve common technical problems
• Skill Level B
• Skill Level A Plus
• Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
• In depth mechanical and/or electrical repair and maintenance capability to carry out product repairs including components without supervision
• Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
• Education, Licenses, Certifications
• Apprentice Certified Power Generation Or Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Current relevant electrical certification (optional)
• Locally valid driving permit

Experience

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with power generation or engine products
• High Voltage/ Low Voltage experience (optional)
• Customer service experience