Commercial Underwriter at Indwe Risk Services

Job description

MINIMUM REQUIREMENTS

EDUCATION

• Matric
• Level 4 FETC Short-term Insurance Qualification
• Higher Certificate in Insurance
• Post matric qualification is an advantage (BComm Risk/Accounting, BBA)
• RE qualification

EXPERIENCE

• Commercial Underwriter
• Minimum 7 years short term insurance with 7 of the 10 years in a commercial account servicing service, claims and underwriting capacity
• Experience in customer and Internal staff liaison; building and maintaining relationships
• Experience working in a Brokerage is preferred

SKILLS

• Computer Literacy
• Planning & organising
• Decision making
• Time management
• Negotiation
• Problem solving
• Communication skills
• Report Writing
• Presentation
• Accuracy

KNOWLEDGE

• Insurance knowledge tat least an intermediate level
• Ability tnegotiate and place a medium tlarge commercial account
• Legal requirements of the insurance industry
• Claims knowledge

PERSONAL ATTRIBUTES

• Customer service orientation
• Attention to detail
• Deadline oriented
• Flexibility
• Self starter
• Ability twork as part of a team
• Enthusiastic
• Committed
• Can work independently
• Ability thandle pressure
• Brand ambassadorship

Key Performance Outputs

• QUOTATIONS
• Manage and assisting Broker Administrators with
• Obtain full details regarding client risk required tquote
• Request quotes from insurers
• Quotes must be submitted to independent brokers within SLA time-frames
• TECHNICAL BROKING & ADMINISTRATION
• Manage and assist Broker Administrators with
• Obtain quotes and negotiate with selected markets
• Upon acceptance of quote, ensure receipt of signed proposal instruction and debit order forms (where applicable)
• Send closing instruction tinsurer tprovide cover for clients of independent brokers
• Send the Confirmation of cover form tthe independent broker
• Load policy information ontthe system and create client file.
• Issue invoices on policies (new polices, cash clients etc)
• Ensure that independent brokers receive policy documents and wording.
• Ensure adherence tunderwriting guidelines.
• Ensure receipt of premium payments and allocation tcorrect account
• Update register in terms of instructions received and actioned (underwriting & claims)
• Endorsements on existing client files and mailing tindependent brokers
• Auditing/reporting of premium list for unpaid premiums
• Compile and submit reports timeously tcommercial underwriter/product owner as per set standard
• Ensure data integrity on all systems
• Attend tgeneral correspondence and e-mails tindependent brokers according tcompany standards
• Ensure tall declaration and other policy adjustments when required.
• Manage all day tday i-Assist activities
• Attend tall client queries (revision/ renewals, rate negotiations with insurers, amendments, cancellations, unpaid premiums)
• Attend taudit lists regarding information captured intthe system
• Minimise cancellations through regular and pro-active dealings with clients
• Assist clients with claims related problems and report all deviations tmanagement
• Service Clients in accordance with the Indwe Minimum Commercial Service Standards
• CLIENT SERVICE ADMINISTRATION
• Adhere to FAIS requirements and set company procedures
• Ensure that policies and endorsements are loaded ontthe system
• Ensure that claims are registered and follow-up until claim is finalized.
• Maintain renewal lists and ensure that renewal schedules are sent tclients
• Responsible for proactive underwriting
• Business administration - new, amendments, additions, renewals
• Ensure all communication with the client is in accordance with FAIS minimum standards
• General correspondence and e-mails tclients according tcompany standards
• Compile and submit reports on time tline manager as per set standard
• Accurate and Prompt Partner registration and ensure that payments are made
• PERFORM CREDIT CONTROL
• Advise relevant parties of unpaid items
• Ensure compliance with section 20 Buss (extension of credit)