Inkjet Field Service Engineer South Africa at EFI

Job description

WE are Self-starters, WE are Passionate, WE are Relationship builders, WE are Innovative, We are Nimble, and WE are Transparent…

WE are SPRINTers! We believe in challenging you, then providing you the room and flexibility to deliver.

EFI is looking for a Field Service Engineer to cover the South Africa and support the customer base in that region. This is a role that will involve travelling to customers.

Job Description:

Are you inspired by a job that challenges you to be proactive and come up with new ideas that will push a product above and beyond your competitor's products? EFI is the world leader in digital imaging and print management solutions for commercial and enterprise printing. This is a great opportunity to work with technology that is central to what makes us successful.

Main duties and responsibilities

• Provide end-to-end technical support primarily for our customer base. This position requires extensive travel in order to cover:
• Technical phone support
• Onsite technical support
• Installations
• Trade show support including printer set up and calibration, demonstration and tear down.
• End user training (operator level)
• Feedback to our US based R&D team.
• Be an Ambassador for EFI

Job Requirements:

• Technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum three years experience in field engineering positions servicing complex electro-mechanical devices
• Knowledge of inkjet printing, RIP/ color theory and materials/ chemicals used in the printing industry
• Knowledge of personal computers, Microsoft Windows and Linux operating systems
• Self-motivating personality that can independently manage a large service territory (includes effective management of EFI assets i.e. parts, tools, company information)
• Good communication skills and customer focused
• Required language skills: Fluent in local language and English. Any additional languages are a plus.
• This position requires extensive regional travel at short notice

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.