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Software Solution Specialists with specific focus on Software as a Service. Our full range of Hosted services are designed to be attractive to small and medium size businesses. We aim to offer Enterprise level applications at a budget conscious month fee with no requirement for capital outlay.
Job description
We are looking for a gem.
If you feel you have value, especially if you are a Helpdesk Technician with 2 to 3 years’ experience in the Windows desktop environment, you are the gem we are looking for.
Why should you join our team of IT & CRM professionals who have freedom to grow their potential in an environment where people are rewarded for excelling and their accountability is recognised? The answer is in the question … but you knew that already
Minimum Requirements: (Please submit proof of these requirements with your application)
- A+ & N+
- Languages: English and Afrikaans – fluent
- 2 - 3 Year working experience in Windows Desktop environment
- Experience on helpdesk
- Own Vehicle for travel to work
- MCSE or MCITP an advantage
Please note: The above are minimum requirements and will not be waivered
Duties Include (however not limited to):
- Remote client support of desktops
- Telephonic support of customers
- Weekly Windows server maintenance
- Remote support on Windows servers
- New implementations
- Hardware and software upgrades
- Microsoft Dynamics CRM support
- Maintaining helpdesk cases in Microsoft CRM Dynamics
- Logging of accountable time in Microsoft CRM Dynamics for billing purposes
- Weekly and monthly reports
- Arranging outsourced onsite technicians to be sent to customers
- Onsite support when required
- Logging of outsourced onsite technicians time in Microsoft CRM Dynamics for billing purposes
- Basic administration work (Uploading documents to SharePoint, capture of information and supporting documents into CRM Dynamics, etc.)
Training will be provided for:
- Microsoft CRM Dynamics
- Customer Service
The ideal candidate will offer:
- Projects a professional and corporate image in being well presented, clean cut with no “unnecessary” jewellery.
- Good manners, polite and courteous.
- Willingness to learn and self-motivated to improve their skills and knowledge.
- Able to communicate well, understand and can be understood.
- Good time keeping and the understanding that being late is disrespectful to the recipient party, namely our clients.
- Pro-activeness with the ability to research for solutions before asking others. Able to offer steps that have been followed with the results of the troubleshooting process.
- Willingness to participate.
- Ability to take Ownership, being responsible for any task allocated and preformed.
- Give regular feedback to management and clients of requests received.
- Strong administrative ability with practical organisation skills and a methodical approach to managing a helpdesk.
This position is a permanent position.
Expected salary R12,000.00 to R20,000 per month dependant on qualifications and expereince.
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