Junior Systems Operation Centre Administrator at MiX Telematics

Job description

MiX Telematics has a vacancy for a SOC Administrator. The position is based in Stellenbosch, Cape Town and reports to the SOC Manager. The SOC Administrator will provide 24x7x365 proactive and reactive support on all technologies servicing MiX Telematics regional offices and clients globally, working within a team on a rotating shift basis.

We are looking for a candidate who is a self-starter, takes initiative, has a proven track record of service excellence, and who fits the company culture and values. The successful candidate will also be able to work well under pressure and must be a team player, with excellent written and verbal communication skills.

The company would hereby like to invite all interested candidates who feel they meet the minimum requirements to apply for the position.

Responsibilities:

• Monitoring network and services for alerts or conditions that require special attention ton avoid impact on the networks or services performance.
• Communicate performance or capacity-related issues to the relevant person when a threshold has been breached.
• Analysing problems, troubleshooting and escalations - driving problems to resolution.
• Escalations of issues to internal Standby teams.
• Escalation of issues to 3rd party providers where relevant (Such as Telkom etc).
• Identifying opportunities for technical and business efficiencies.
• Provide first line user support on our custom applications and be a single point of contact for technical issues and incidents.
• Responding promptly to IT requests and outages.
• Monitor all open incidents and follow up on outstanding requests as well as to provide feedback on outstanding requests to users on a regular basis.
• Assist in post deployment / upgrade testing.
• Special projects as and when required.

The individual will possess the following:

• Own transport
• A passion for technology, efficiency and service excellence.
• Attention to detail, analytical and logical troubleshooting skills.
• A good understanding of Information and Communication Technologies
• A Formal technical qualification or completed course in the ICT field (A+, N+, MSCE etc.)
• 2 - 3 years’ experience in a customer centric IT environment.
• Experience with Microsoft Windows servers and services.
• Experience in dealing with Product Development teams (Software, Firmware, Hardware) would be advantageous.

All applicants will be dealt with in terms of the company’s employment equity and skills development plans, affirmative action candidates may be preferred. Although all applications will be considered, not all applicants will be interviewed. Only written applications received before the closing date will be considered.