Premier Field Engineer - Exchange and Office 365 at Microsoft

Job description

Are you looking to join a team where you help customers use the latest technology, where you receive cutting edge training and where you´re empowered to make a difference? Are you ready to seize an opportunity to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate with colleagues and customers anywhere and in the most efficient way?

If so, the Premier Field Engineer (PFE) position, within Microsoft’s Services organization, is for you! We need enthusiastic people to provide technical leadership to our customers. We need you to assist them on their digital transformation journey and ensure their modern workplace solutions are optimized and healthy.

We are a global team of exceptional people who deliver unique business value to our customers by supporting and increasing the consumption and productivity of deployed Microsoft technologies, earning their confidence, trust, and loyalty. As part of our team, you will provide reactive and proactive support to customers. By establishing, maintaining, and growing a trusted advisor relationship with our customers, you will accelerate their adoption and productive use of Microsoft products. Together, we can help billions of people around the globe use digital technology to achieve amazing things.

As a Premier Field Engineer, You Will

• Educate and guide customers by delivering workshops and webinars
• Help customers with their journey to the cloud
• Deliver proactive services such as risk assessments, code reviews, and disaster recovery plans
• Help customers with troubleshooting and problem resolution
• Be the technical expert for customer projects and deployments
• Mentor other Premier Field Engineers
• Contribute to business goals and continuous improvement initiatives
• Travel to customer sites (including international travel) will be required up to 50%

Relevant Characteristics and Experience for the Premier Field Engineer Role:

• Professional experience in supporting Enterprise IT solutions or applications
• 5+ years of industry experience in Microsoft products, systems development, network operations, and software support or IT consulting
• Technical proficiency in Office 365 / Exchange online and Exchange on-premises to provide assistance with planning, design and deployment, configuration, optimization, migration, standard methodologies, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments
• Experience in managing and troubleshooting enterprise scale Exchange organizations is desirable
• Knowledge of alternative industry solutions is an advantage
• Deep understanding of client/server, networking, and Internet technologies fundamentals
• Fundamental knowledge of related cloud technologies: Active Directory, Windows Server, Hyper-V, Storage solutions
• Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels.
• Collaborative, problem solver who is creative and confident
• Customer driven
• Ability to present and communicate technical findings to all audiences
• Ability to influence outcomes in ambiguous settings
• Experience in diagnosing and troubleshooting IT issues
• Good balance between business and technical acumen

One Microsoft, One Services

Microsoft Services, with over 21,500 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. We are the voice of support services, the trusted advisor of consulting services, and the source of the world’s best enterprise strategies. Simply put, Services helps customers and partners get the most out of their technology investments. For more information, visit www.microsoft.com/Services.

Join us as Premier Field Engineer and be one who empowers billions!

Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.