General Manager: Hippo STI Vertical at Telesure Group Services

Job description

The General Manager: Hippo STI Vertical contributes to the organisational goals by strategically overseeing the Hippo STI business vertical. Effectively managing internal and external STI brands and partners to ensure the growth and profitability of these insurance offerings on Hippo. Relationship management with internal stakeholders in the STI environment and Upstream is a key component of ensuring the success of this role.

Role Objectives:

• To manage all parts of the STI environment on Hippo, to ensure growth in the business vertical.
• To come up with strategies to enhance the STI offering on Hippo.
• To look for and manage STI partners outside of Telesure.
• To monitor sales, analyse data and report on a regular basis on the performance of the STI vertical.
• To be innovative in terms of the STI offering on Hippo to ensure an enhanced customer experience.
• To ensure effective campaign optimization through data management to meet leads targets.
• To ensure effective cost management in line with business targets as well as to ensure top line and revenue growth.
• Responsible for all aspects of staff resourcing, succession planning,
• management and development ensuring the right people are in place to support
• service delivery, achieving production and performance targets at all times.
• To ensure adherence to all legislative, compliance, regulatory requirements in order to mitigate business risk.
• To analyse business MI reports and provide appropriate insights and/or recommendations to respective business Heads.
• Effectively build, maintain and manage relationships with internal departments (i.e. Marketing), colleagues and customers.
• To continuously strive for optimum customer experience, reduce customer complaints and increase customer recommendation for the Hippo brand and service.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Educational Requirements:

• Grade 12 (Standard 10) with University Entrance (NQF4)
• RE1
• A relevant 3 year Business related degree or diploma.

Experience:

• 3 - 5 years’ experience at senior management level, including previous people management experience
• 3 – 5 years’ work experience in the following environment(s): Sales / Marketing / Financial services / Insurance / Medical and Life Call Centre Operations / General management experience.