Travel Claims Assessor at Europ Assistance

Job description

Qualifications/attributes/competencies and experience

• Grade 12 - essential
• Minimum of 2 year’s working experience in short term or Travel claims
• Fluent in English
• Working knowledge of Windows NT, MS Office
• Analytical ability and problem-solving skills
• Ability to manage time and tasks
• Positive, warm, friendly approach
• Ability to work independently

Knowledge/ Skills and Abilities

• Excellent people change-related skills
• Interpersonal skills
• Communication skills
• Facilitation skills
• Organizational skills
• Problem solving and logical thinker
• Ability to work under pressure
• Analytical ability
• Positive, warm, friendly yet professional approach
• Ability to work in a Team

Roles and Responsibilities

• Documentation/logging of Travel insurance claims
• Productivity, as measured by number of claims assessed, and compared to group norm
• Undertaking of activities aimed at increasing personal competence
• Actively working to familiarise him/herself with Travel policy wordings and rules/ client benefits and service provider information
• Insure daily, weekly and monthly capture targets are met, also ensuring monthly follow up of claims are completed
• Handling enquiries from service providers, schemes and policy holders
• Taking on of ad hoc assignments