Technical Analyst at Stanchion Payment Solutions

Job Description

Technical Analysts provide operational support across all our clients. The support includes daily monitoring of the environment and dealing with issues as they occur.

• Methodical approach to work
• Basic understanding of SQL and relational databases
• The ability to monitor work flows
• The ability to work according to set processes
• Understanding of Incident management
• Dedicated worker
• Basic understanding of Postilion systems and the payments environment would be beneficial
• Handling of day-to-day incidents and requests for information / basic transaction queries
• Logging of all new incidents into the Service Desk
• Management of open incidents after hours, and working effectively to resolve these incidents
• Assist with problem solving and information gathering (traces/ log files etc)
• Technical support of our environment
• Early identification of issues through monitoring
• Escalation to senior technicians according to set processes and guidelines
• Basic monitoring and quality assurance checking
• Documentation and contributing to the Knowledge base
• Team work
• The job requires shifts to be worked. The shifts run on a rotational basis- 2 weeks of day duty and 2 weeks of night duty with relevant days off in between.
• Shifts run from 7am to 7pm and from 7pm to 7am.

If you have not heard back from us within 2 weeks, please consider your application to be unsuccessful