Technical System Specialist at SilverBridge Holdings

Job description

SilverBridge is seeking a Technical System Specialist for advice and support for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining of both externally and internally supplied hardware and software such as operation systems, data management products, embedded software systems, and other utility enabling software and related equipment.

Understanding company clients’ issues is very important and he/she needs to drive solutions and advise clients on optimal technical set up of environments. The person will also be responsible for high-level problem resolution and system software implementation and monitoring. The person should have a passion for helping clients succeed in designing and developing modern applications.

Key Performance Area

• Assist with set up and maintenance of client IT infrastructures and software.
• Works with the client to elicit requirements and capture business needs.
• Assist clients with technical processes to remove technical frustrations and potential business delays.
• Provide performance monitoring, to identify any service issues.
• Operation and administration of most of the IT systems used to manage, monitor and configure all the technical systems in the environment.
• Provide onsite or remote access diagnoses and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques
• Serve as a liaison between the technology team, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters
• Develop structured diagrams for the specifications of technical systems, servers, storage area networks, security or any other computer related hardware or software
• Deliver stable and responsive server, network, storage, and backup services and software development infrastructure
• Database Performance Monitoring and Tuning
• Weekly and Monthly feedback on status of Database environment
• Identifying options for potential solutions and assessing them for both technical and business suitability
• Communication of the business and technical requirements to the technology team using an agile methodology.

Skills, Knowledge and Experience

• Computer viruses and security
• E-mail and internet programs
• Computer networks, network administration and network installation
• Computer and software troubleshooting
• Ability to install and administer computer hardware, software and networks
• Microsoft Azure experience
• Deployment knowledge
• Software Development experience will be an advantage

Competencies

• Good interpersonal, communication and listening skills
• Ability to interact with all levels of personnel (both the IT and user community)
• Technically savvy
• Logical thinking
• Analytical skills
• Problem solving skills
• Highly motivated
• Willingness to learn

Education and Experience

• A relevant IT / Programming Degree at an Accredited Institution
• Acquired Microsoft and/or cloud related certifications, especially MCSD, MCPD or MCSE.
• Microsoft Azure Certification will be advantageous
• Knowledge of Exergy will be advantageous
• 5 years relevant IT support experience
• Experience in the financial services/insurance industry will be advantageous