Support Analyst at Swift Momentum

Job description

A Cape Town based company is seeking a Support Analyst to provide desktop support and maintenance for current and new information systems. The person will carry out complete IT systems support for all users from day-to-day problem resolution to end user training and will be required to document all work undertaken. The person will support other members of the team as and when required and will support the delivery of high quality IT services. Must be willing to work after hours and be “on call” on an ad hoc basis.

SALARY: R28-30K/m

DUTIES

• Provide general desktop support
• Fast and effective problem resolution
• Delivering high levels of customer satisfaction
• Management of IT assets
• Ensure high levels of uptime within the desktop operating environment

REQUIREMENTS

• Must have experience within a busy desktop support environment
• SCCM skills strongly preferred
• Advanced MS Office skills
• Good troubleshooting skills
• Knowledge of Windows 7/8/10 and Microsoft Office/Office 365
• Smart Device paired with Airwatch (iPad/iPhone, Android) knowledge and skills
• Cisco Telephony skills advantageous
• McAfee Anti-Virus/Encryption knowledge and skills
• Knowledge of Citrix is preferred
• Knowledge of ITIL practices is beneficial
• Must be prepared to work with a dynamic and challenging support environment - dedicated to helping to resolve customer issues and providing first class desktop support.

ATTRIBUTES

• Effective communication style
• Attention to detail
• Ability to work well in a team
• Ability to work well under pressure
• Problem solving skills
• Tenacity and execution
• Methodical approach to work