Academic and Student Experience Manager at Eduvos

The Position:

To ensure and a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journey 

Minimum qualification:

• At least an honours degree, preferably in management  

Experience:

• Minimum three years of managerial experience in an academic environment
• At least five years’ of service or customer management experience, preferably in higher education environment  

Duties and Responsibilities    

As the Academic and Student Experience Manager, you will be primarily responsible for the following:

• Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)
  • Orientation, onboarding and induction
  • Communication
  • Contract management
  • Facilities and venue compliance
  • Support faculty delivery on campus – facilitating lecturer evaluations/student feedback
  • Sponsor engagement
  • Academic support programmes
  • Wellness programmes
  • Employability and work readiness
• Student resource enablement 
• Student compliance with institutional policies
• Events management (e.g., graduation event management, career fairs)
• Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries) 
• Management 
• Leadership 
• Internal and external stakeholder engagement and management/collaboration

Functional and Behavioural Competencies    

Functional competencies:

• MS Office  
• Exposure to / experience with systems
• Project management skills
• Case management and other systems
• SLA management skills / matrix management skills 

Behavioural competencies:

• Initiative and responsibility
• People leadership and development
• Relations and networking
• Influencing
• Effective communication (verbal and written)
• Analysis and judgment / problem solving
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)