Academic Support Manager: Head Office at The South African College of Applied Psychology (SACAP)

SACAP (The South African College of Applied Psychology) is the leading independent provider of accredited Psychology, Counselling, Human Resource Management, Business Management and Social Work qualifications, with all courses grounded in psychology. We have campuses in Cape Town, Durban, Johannesburg, Pretoria and Online.

The Academic Support Manager is responsible for strategically and innovatively leading the development, implementation, and evaluation of academic support programs and services aimed at increasing the academic success and retention of SACAP students. The role oversees a team of academic support staff and works collaboratively with faculty and other SACAP departments to enhance student success and retention. The role reports directly to the Registrar and works closely with all student support teams.

SKILLS:

• Strong leadership and management skills, with the ability to motivate and inspire others
• Strong analytical and problem-solving skills, with the ability to think strategically and make sound decisions
• Excellent organisation and documentation skills
• Knowledge of current trends and best practices in academic support
• Experience integrating academic support services into a Learning Management System (LMS) and utilizing AI technologies preferred.

PERSONAL ATTRIBUTES:

• Self-motivated and holds themselves to a standard of excellence when completing tasks
• Displays high integrity in all situations
• Is diplomatic, professional, and person-centered in their interactions
• Manages stress well and can work under pressure
• Ability to work independently and as part of a team, with the flexibility to adapt to changing circumstances.

QUALIFICATIONS AND EXPERIENCE:

• A minimum of a Masters qualification with high academic results preferred
• Advanced computer literacy skills, including online systems
• 2 years of full-time experience, preferably in Higher Education