Account Director- Internal Communications Cluster at Media24 (Pty) Ltd

In this senior role, we are looking for a strong leader with strategic and commercial skills, who can oversee a talented team delivering award-winning work for a variety of blue-chip clients.

The primary KPI areas are client service, strategy, and commercial growth and the position will report to the Group Account Director.

Strategic and client service

• Build partnerships and trust with multiple clients based on shared respect and a genuine desire to make a difference for them.
• Understand our company purpose, vision, and values, adopt them in your daily work routines and find ways to make them real for our clients.
• Work with the content teams and client to develop and implement strategies which provide measurable return against agreed KPIs for the client.
• Develop a deep understanding of your clients businesses, their internal comms strategies and how this impacts their business strategy.
• Cost, present and then ensure that the right resources are in place to implement those solutions.
• Continuous networking for new opportunities and growing existing business with client to achieve revenue and contribution targets.

Operational

• Hold regular client service meetings with concise contact reports for each.
• Prepare ongoing ad hoc cost estimates based on client briefs.
• Provide budget parameters for the content teams and ensure efficient operations with contribution margins in line with divisional guidelines.
• Manage the monthly invoicing and budgeting. This includes ensuring New Media is in line with client’s order and invoicing process and that invoicing to client is well managed. Ensure that editorial teams are aware of their budgets and that the team correctly manage these.
• Liaising with external suppliers regarding deadlines, briefs, and service levels as well as handling invoicing for third party suppliers
• Develop strong working relationships with all internal teams and facilitate the execution of excellent work.

What you should have?

• At least five years’ experience in an account manager role within an internal comms, content marketing or similar agency environment
• A relevant tertiary qualification
• Be comfortable pitching and meeting with senior communications execs and able to hold the conversation in multi-agency discussions
• Handling all commercial aspects of large accounts from budgeting through to monthly management account reviews and reporting

What personality traits and skills you will need:

• Confident authentic people skills
• Strong strategic-thinking and commercial skills
• Ability to work simultaneously on multiple projects with multiple clients at speed
• Strong presentation skills
• Attention to detail