Account Executive at Netsurit

About the Role

• As an Account Executive, you will take full ownership of a diverse portfolio of clients, acting as a trusted advisor, strategist, and commercial driver. This is a multifaceted role combining service excellence, relationship leadership, and growth enablement.

You will operate across six key dimensions:

• Strategy Driver | Operational Oversight | Relationship Owner | Sales Farmer | Technology Champion | Commercial Owner

Key Responsibilities
Operational Oversight

• Ensure seamless service delivery aligned to SLAs and client expectations.
• Develop a deep understanding of client contracts and translate requirements into operational outcomes.
• Facilitate regular operational reviews with internal teams to identify improvements and opportunities.
• Coordinate vendors and third-party providers where required.
• Lead monthly service reviews and support escalation and crisis management when needed.

Relationship Ownership

• Build and nurture strong relationships with executive stakeholders and decision-makers.
• Act as the Single Point of Contact for client engagement.
• Strengthen partnerships through proactive engagement, events, and value-driven interactions.

Sales & Growth (Sales Farmer)

• Identify opportunities for upsell and cross-sell within existing accounts.
• Analyse client environments to recommend new services, solutions, or improvements.
• Develop proposals and quotations aligned to client strategy.
• Maintain accurate weekly forecasts within CRM systems.

Technology Champion

• Stay informed on emerging technologies and align them to client environments.
• Lead workshops to shape client technology roadmaps.
• Maintain awareness of infrastructure lifecycle and warranty status.

Commercial Ownership

• Drive SLA renewals and manage contract lifecycle.
• Ensure engagements remain profitable and aligned to client outcomes.
• Review agreements and optimise IT spend in collaboration with clients.

Strategic Leadership

• Develop account strategies to enhance client value and satisfaction.
• Align Netsurit services with client business goals and long-term plans.
• Build actionable roadmaps that deliver measurable outcomes.

Qualifications & Experience

• 5–10 years experience in IT services, consulting, or managed services environments.
• Background in outsourcing, service delivery, or client-facing technology roles.
• Strong commercial acumen with exposure to financial and contract management.
• Experience in sales, account growth, or solution positioning.
• Working knowledge of ITIL or service management principles.

Core Competencies

• Strategic thinking and business insight
• Relationship building and stakeholder influence
• Problem solving and solution orientation
• Planning, organisation, and foresight
• Commercial ownership and accountability
• Client-centric mindset

Technical & Professional Skills

• Excellent written and verbal communication skills.
• Strong presentation and facilitation abilities.
• Experience with PSA/reporting tools such as ConnectWise and BrightGauge.
• Familiarity with analytics and reporting tools.
• Advanced Microsoft Excel skills.