Account Manager at 99C

Responsibilities  

Client Relationship Management 

• Develop and nurture strong relationships with clients, acting as their primary point of contact 
• Proactively identify client needs and exceed expectations 

Project Management 

• Oversee the entire project lifecycle, from brief development to campaign launch 
• Create detailed project plans, establish timelines, and allocate resources effectively  

Campaign Management 

• Oversee the development and execution of advertising campaigns from inception to completion 
• Coordinate with internal teams (creative, media, production) and external partners to ensure seamless project delivery 

Operational Excellence  

• Demonstrate strong organisational and project management skills to manage multiple projects simultaneously while maintaining attention to detail 
• Proactively identify potential challenges and implement solutions to ensure timely delivery of materials 

Brief Development  

• Write clear, concise, and informative creative briefs that accurately communicate client objectives and target audience 

Time Management  

• Prioritise tasks and manage deadlines effectively to ensure projects are delivered on time and within budget 

Client Communication  

• Maintain open and transparent communication with clients, providing frequent updates on project progress and addressing concerns promptly 

Team Collaboration  

• Work closely with internal teams (creative, media, production) to ensure seamless project execution 

Cross-Functional Collaboration  

• Work effectively with teams across various disciplines (creative, media, digital, PR) and with external agency partners to achieve campaign objectives 

Financial Management  

• Monitor project budgets, track expenses, and provide financial reports to clients 

Scope of Duties  

• Management of advertising campaigns across TV, radio, print, outdoor, BTL, digital, etc. 
• Liaison with traffic and production departments, preparing timing plans, liaising with client, liaising with media planner and buyer, arranging meetings, etc. 
• Obtaining client approval of all campaign elements and budgets at all stages of the development 
• Confident management and accountability for presentations and key meetings: 
• Status meetings, including compiling status reports and supplying to senior manager timeously for review prior to meeting 
• Presentations, including contact reports following the meetings 
• Competitor reviews 
• Brand reviews 
• Brand integration meetings (meetings with other client partners e.g., media, digital, etc.) 
• Sourcing of material as per meetings agreed expectations 
• Management of meetings with Client and Agency, ensuring that all parties needing to attend are notified timeously prior to meetings 
• Accountability for all logistics pertaining to client meetings (Agendas, catering, contact reports, etc.) 
• Understanding client expectations of the agency along with an understanding and respect of clients’ culture and business challenges 
• Be seen to be a problem solver by the client by actively listening and responding 
• Total familiarity of the Clients market, products and advertising policies 
• Regular updating of senior management, informing them of any new developments that may arise on client business to maintain the agency’s proactive culture 
• Effective and efficient work ethic within the broader team 
• Overall day-to-day management of the client’s business 

Requirements

Qualifications 

• Bachelor’s degree in marketing, advertising, or a related field 

Experience 

• Experience in advertising or related industry