Account Manager, ADE at DSV

Job-Related Requirements

• Minimum of  2 years’ experience in  Freight Forwarding environment end to end process
• Minimum of 2 years experience working in a client retention capacity

Electives

• Client liaison
• Forwarding experience
• Proven track record of service excellence
• Experience in managing freight RFQ’s and tenders

Main Purpose of the Role

To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.

Duties & Responsibilities

DAILY

• Assist with any queries customers may have and work with operations in updating and resolving as required.
• Compile estimates when required.
• Attend daily meetings with operations to improve customer service.
• Monitor the communication and distribution of status reports.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or handcarrys.
• Updating and maintaining CRM system (MS Dyanmics).
• Compile estimates when required.

WEEKLY

• Weekly operational meetings with customers.
• Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s).
• Facilitating operational meetings between client and DSV operational controllers.
• Identifying opportunities for extension business growth / insurance / customs consultancy. 
• Focusing on customer requirements and driving continuous improvements.
• Deliver quantified value to customers by designing and implementing supply chain solutions that benefit the customer and DSV.
• Attend to all stakeholder queries and requests (internal & external).
• Work with other business units of DSV to develop long-term customer partnerships with all DSV divisions.
• Update SOP’s for client and DSV internal business process as well as CIT documents.
• Keep Records on MicroSoft Dynamics up to date with all meetings, leads, opportunities and client contact information.

MONTHLY

• Compiling monthly management reports and present to customer on a monthly basis
• Manager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating rate profiles
• Manage cooks tours
• Manage and resolve CSP surveys and feedback.
• Review customer GP report and feedback to management on portfolio growth.
• Present opportunities for additional revenue and business growth within your designated customer portfolio.

OTHER DUTIES

• To build the DSV and Port Elizabeth branch culture.
• Covering of fellow employee’s desk during absence as a result of sick leave or annual leave
• Customer dinners and general entertainment as and when required.
• Managing customer tenders and RFQ’s ensuring DSV re-secure existing business and gain additional lanes where possible.
• Manage and assist with ISV’s.
• Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
• Manage annual price increase process.