Account Manager - Alrode at Unique Personnel

Key Performance Areas and Tasks:

• Effectively provide account management and ongoing service, support, and sales development to the assigned account/s.
• Work intensely and directly on application expertise and execution delivery – Problem solving and Innovation (Trials, projects – initiation and implementation).
• Understanding of brewing, utilities and water treatment processes are important.
• Liaise with Technical Support, Customer Service, Quality, Supply Chain and Engineering to ensure appropriate service support for the site.
• Consult with the Sales Director and Sector Lead to ensure account management support as negotiated and agreed, is fully met.
• Monitor site activities, including all operations that utilise company products.
• Build strong relationships with key stakeholders on the customer side.
• Ensure reports and other tracking mechanisms are in place and data is accurately recorded and presented to the customer management team.
• Ensure full compliance with the contract specific scorecard ensuring all deviations are corrected and corrective action fully implemented.
• Ensure all SIO's raised against company are closed out, and to ensure that preventative measures are put in place.
• Prepare presentation material for delivery during site management meetings ensuring all aspects of account management is covered and data is reflected in a way that fully explains current status, areas for improvement and progress against agreed objectives.
• Consult with the Regional/Global Application Experts ensuring gaps are closed through the implementation of application practices and procedures.
• Attend regular calls with the Global Account Management Team ensuring compliance matters are fully addressed on site.
• Manage on site staff compliment ensuring all incumbents adhere to customer and company policies and procedures. Hold disciplinary enquiries when required.
• Take full responsibility for Operators and Technicians’ behaviours including target setting, KPI monitoring and reporting to the customer management team.
• Conduct performance reviews of staff based at the relevant sites and set goals and KPIs in line with customer and /or contract requirements.
• Management of team through regular meetings and on-site discussions.
• Intentionally and effectively train members on your team to ensure growth and business continuity.

Inherent Requirements    

Minimum Training, Qualifications and Experience Required:

• 3-4 year degree from a certified University in microbiology, food science, chemistry, engineering, or degree supportive of this role.
• Minimum 3 years of successful experience in food or beverage industry (sales or sales account management preferred), plant management, processing, quality assurance, or other relevant role.
• Experience in field sales, customer marketing, and/or category management, in addition to knowledge of working with key or strategic accounts.
• Valid driver’s license.
• Must be willing to travel.
• Understanding of hygiene and cleaning practices, equipment and products.

What Qualification    

• Chemical Engineering

Minimum Qualification    

• Bachelors